NHITSBEL PANGILINAN
Email:-Contact: -
PROFESSIONAL SUMMARY
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Dedicated and highly skilled professional with five years of experience in customer service and
virtual assistance.
Proven track record of delivering exceptional customer experiences and providing
comprehensive support to clients in a wide range of industries.
Possesses excellent communication, problem-solving, and multitasking abilities, combined with
strong attention to detail.
Adept at managing administrative tasks, scheduling appointments, and coordinating resources to
ensure seamless operations.
Demonstrates a customer-centric approach, focusing on building strong relationships and
exceeding expectations.
A reliable and adaptable team player, committed to achieving organizational goals and
enhancing customer satisfaction through exceptional service delivery.
Proficient in utilizing virtual platforms and tools to efficiently handle inquiries, resolve issues,
and deliver personalized assistance.
WORK HISTORY
PRODUCT RESEARCHER
December 2022 – May 2023
(FREELANCE UK-BASED CLIENT)
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Assisted in conducting market research to identify potential product opportunities.
Collected and analyzed data on consumer preferences, market trends, and competitor activities.
Conduct competitive analysis to identify strengths, weaknesses, and opportunities for product
differentiation.
Work closely with the marketing team to develop effective positioning and messaging strategies.
Monitor and evaluate product performance, track key performance indicators, and provide
actionable recommendations for improvement.
Stay up to date with industry trends, emerging technologies, and best practices in product
research.
SR. CUSTOMER SERVICE SPECIALIST - VIRTUAL ASSISTANT
QUANTIFIED COMMERCE PVT. LTD
(September 2021 – December 2022)
(FREELANCE US-BASED CLIENT)
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Provided excellent customer service by promptly addressing customer inquiries, concerns, and
complaints via phone, email, and chat support.
Assisted customers in navigating company products and services, including troubleshooting
technical issues and providing product recommendations.
Managed and resolved customer escalations, ensuring customer satisfaction and retention.
Collaborated with cross-functional teams to resolve complex customer issues and ensure a
seamless customer experience.
Maintained detailed records of customer interactions and updated customer accounts with
accurate information.
Handled email and correspondence on behalf of clients, maintaining professionalism and
confidentiality.
Conducted internet research, compiled reports, and create presentations to support clients'
business needs.
Assisted in the organization and coordination of virtual meetings and webinars, managing
logistics and technical aspects.
Maintained and updated client databases, ensuring the accuracy and confidentiality of
information.
CUSTOMER SERVICE REPRESENTATIVE
SMARTER CALL CENTER COMPANY
(March 2019 – September 2021)
(FREELANCE US-BASED CLIENT)
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Answered incoming customer calls promptly and addressed inquiries, concerns, and complaints
professionally.
Dispatched cabs to customer locations based on urgency and proximity, optimizing response
time and ensuring efficient resource allocation.
Maintained accurate records of service requests, dispatch activities, and customer interactions in
the company's CRM system.
Collaborated with other departments to ensure effective communication and seamless customer
experience.
Followed up with customers to ensure satisfaction with services provided and resolved any
outstanding issues.
Actively participated in team meetings and training sessions to enhance product knowledge and
improve customer service skills.
Contributed to process improvements and shared feedback to enhance overall service quality.
CUSTOMER SERVICE REPRESENTATIVE
SUTHERLAND GLOBAL SERVICES
(OCTOBER 2017 – March 2019)
Clark Freeport Zone, Pampanga Philippines
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Assisted customers via various channels (phone, email, chat) in a high-volume e-commerce
environment, ensuring prompt and effective resolution of inquiries, issues, and complaints.
Demonstrated extensive knowledge of Amazon's products, policies, and procedures, effectively
guiding customers through their online shopping experience.
Utilized excellent communication skills to provide clear and concise information to customers,
assisting them with order tracking, product recommendations, and returns.
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Collaborated with cross-functional teams, including logistics, warehouse, and technical support,
to resolve complex customer issues and ensure a seamless shopping experience.
Consistently met and exceeded key performance indicators (KPIs), such as response time,
customer satisfaction ratings, and first-call resolution rate.
Actively participated in training programs and workshops to stay updated on new products,
services, and process improvements.
EDUCATIONAL
SECONDARY:
Rafael L. Lazatin High School
(June 2013-April 2017)
Balibago, Angeles City, Pampanga
TRAINING
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AMAZON SELLER VIRTUAL ASSISTANT MASTER CLASS ELITE
(September 11, 2021)
- Intern for a 7-figured Amazon FBA Seller for 8 - weeks doing product research, product
sourcing, product listing creation, product launching, inventory management, and more.
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SOCIAL MEDIA MANAGEMENT
(January 16, 2022)
- Attended a comprehensive training course focused on social media management, designed to
enhance my skills and expertise in this rapidly evolving field. The course covered various aspects
of social media, including content creation, audience engagement, analytics, and advertising
strategies.
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QUICKBOOKS ONLINE CERTIFICATION
(January 16, 2023)
-I completed a comprehensive QuickBooks Online certification course, which provided me with
essential skills and expertise in using this popular accounting software. The course covered a
wide range of topics, including setting up company files, managing accounts payable and
receivable, reconciling bank transactions, generating financial reports, and payroll processing.
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DIGITAL MARKETING (FACEBOOK ADVERTISING COURSE)
(March 15, 2023)
-I completed an intensive training course focused on Facebook advertising, aimed at expanding
my proficiency in this powerful marketing tool. The course delved into various aspects of
Facebook's advertising platform, including campaign setup, targeting strategies, ad creation, and
performance tracking.
