Nheziemel M. Roño

Nheziemel M. Roño B1 L5 Maloles Ville Bagbag, Novaliches, Quezon City --Skype | nheziemel2016 ______________________________________________________________________ PERSONAL INFORMATION: Date of Birth:October 17, 1988 Place of Birth:Mabalacat, Pampanga Age:30 years old Religion:Roman Catholic Gender:Female Civil Status:Single EDUCATION: Tertiary: Bachelor of Arts in Communication Tarlac State University, Tarlac City Batch 2010 to 2011 Secondary:Central Institute of Technology Colleges Inc. Paniqui, Tarlac Batch 2005 to 2006 Elementary:Calbayog Pilot Central School Calbayog City, Western Samar Batch 2001 to 2002 OBJECTIVES: To be highly efficient, to be professionally dedicated to multi-tasking operations, to be committed to set job priorities in order to accomplish the tasks on time, to develop analytical – problem solving and time management skills. Vibrantly seeking for a challenging job where mental and physical skills can be developed, to experience a more valuable impact, and to create a new personality beneficial to the company I will be working with. WORK EXPERIENCE: Ibex Global AT&T August 2013 - December 2019 Job Description: Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Prepare New Hire employees during the Product Specific training, helps to develop scripts and objection replies and works closely with the call center manager to ensure the center hits goals as set by the operations manager Izi Media Design Appointment Setter – Data Mining January - March 2018 Job Description: Research Real Estate contact information across the United States and organize them on a Sheet Call realtors across the US and offer a Digital marketing service, to help them save time and improve the number of prospects they’re getting in a month. Set up a meeting between the Realtor and our Company’s CEO to close out the deal. Three Percent Formula Sales Consultant February - March 2018 Job Description: Call businesses across the US and sell a Sales workshop titled “The 3 Percent Formula”, into their Industry, emphasizing strategies that will help their Sales associates earn in the TOP 3%. Get in touch with the Decision Maker to verify the date of the workshop and the number of the employees that will participate in the session. Forward the information to the Client and follow up on the day of the workshop to remind about the date, time and venue. Ocho Mexican Grill Appointment Setter – Lead Generation April - October, 2018 Job Description: Call Restaurant and look for the person who handles food orders for the entire office, offer a Complimentary sample platter and verify the e-mail to send a digital copy of the menu. Verify how frequent the company order catering services in a monthly basis and for how many people. Set the appointment between the person who handles food orders and our Company’s CEO to close out the deal. Senior Benefit Services Appointment Setter October – February 2018 Job Description: Call Seniors across the United States and provide information about our Final Expense Burial Plan. Get their approval for a Final Expense agent callback and take note of their Favorite Color to be used as a reminder for the call. CHARACTER REFERENCE: Shanine Biscocho Professional New Hire Trainer Sutherland Global Services – Amazon Retail Kindle & Voice- Andrew Flaig CEO – Owner Flaig Consulting-