Ngozi Nwaneri

NWANERI NGOZI Customer Relation Specialist | Administrative Officer | Technical Support SUMMARY -- https://www.linkedin.com/in/ ngozi-nwaneri-98bb05234 Port-Harcourt, Nigeria A very active communicator, always willing to strive for excellence. Equipped with the desire to attain Professional distinction and proficiency at all times. Embedded with the ability to work with an existing staff while contributing the best of my ability, so as to improve organizational objectives, goals and target. WORK EXPERIENCE Roche Construction Company | Customer Service and Front Desk Project Admin Sept 2012 - Oct. 2014 Greeted and attended to customers and visitors at the front SOFT SKILLS desk. Excellent communication Answered phone calls and emails and provided information skills. about the company's services and projects.  Effective use of initiative.  Strong time-management.  Adaptable and wellorganized Ability to multi-task Good Problem-solving intuition Handled complaints and inquiries from customers and resolved them in a timely manner. Maintained records of customer feedback and satisfaction. Assisted project managers with administrative tasks, such as preparing invoices, contracts, proposals, and reports. Vice Chairman, Idah L.G.A Kogi State | Administrative Officer (Nysc) March 2014 - February - 2015  Ability to work effectively in a Prepared and monitored the budget and expenditure of the local team. government area.  Client-focused Liaised with other government agencies, community leaders, and civil society organizations on matters relating to the local government area. Prepared reports and presentations on the performance and SKILLS achievements of the local government area. Microsoft 365 Zapier Trello Salesforce Slack Lemlist Hubspot intercom G-suite Click up Prepared and maintained company records, such as minutes of Fresh desk Monday.com meetings, resolutions, contracts, and agreements. Zendesk Calendly Handled correspondence and communication with clients, Asana Google drive Dropbox Pick-time Loom Implemented policies and programs of the local government area. Nerry Services | Company Secretary March 2016 - November 2017 suppliers, regulators, and other stakeholders. Organized and scheduled appointments, meetings, and events for the company. CERTIFICATES & EDUCATION Digital Witch IT Support Skills | 2023 Certificate of Completion Imo State University | 2008 - 2012 Bachelor’s degree | Mass Communication Managed office supplies, equipment, and facilities. Provided administrative support to the management and staff. Sterling Bank Plc | Customer Service June 2017 - January 2019 Assisted customers with basic transactions like making deposits and withdrawals, cashing cheques and issuing money orders. Verified customers' identities and ensured the paperwork was properly completed and they had sufficient funds in their LANGUAGES English language - Expert Nigerian Pidgin – Expert Igbo Language – Native accounts to cover their transactions. Answered customers' questions about their accounts and the bank's services and products. Ensured cash and cheques were genuine, then transactions were accurately entered into the computer system.