Ngozi Nma Onyebuenyi

I bring more than a decade of experience in customer support and hospitality, with proven expertise in guest relations, client communication, and administrative support. My career at Transcorp Hilton gave me hands-on experience managing email, live chat, and phone support, handling high-volume inquiries, and resolving customer issues with professionalism and accuracy.

Over the years, I advanced into leadership roles, supervising teams, training staff, and coordinating guest services. These experiences strengthened my skills in CRM systems, ticket management, conflict resolution, and customer retention. I understand the unique demands of hospitality and service-driven businesses, and I know how to create positive experiences that build trust and loyalty.

As a Customer Support Specialist, I help hospitality brands and service-based businesses deliver seamless support, streamline client communication, and maintain high satisfaction levels. Whether it’s handling escalations, managing helpdesk tools, or ensuring fast response times, I bring reliability, attention to detail, and a guest-first approach to every task.

If you’re looking for a dependable Customer Support Specialist with hospitality expertise, feel free to send me a direct message or an invite — I’d be glad to discuss how I can support your business.