Ngozi Francisca

I’m a versatile Customer Service and Administrative Professional with hands on experience in customer success (EdTech), e-commerce support, and personal assistance. I specialise in helping businesses deliver excellent customer experiences, maintain organised workflows, and build lasting client relationships.

In the EdTech sector, I served as a Customer Success Intern, where I managed user onboarding, created frequently asked questions (FAQ), supported community engagement, and resolved client issues using tools like Slack, Zoom, Google Workspace, HubSpot and Trello.

In e-commerce, I worked as a Customer Support Agent, assisting with order processing, tracking, and inquiry resolution. I leveraged platforms like Shopify, Zendesk, Gmail, social media and Live Chat to ensure smooth buyer journeys and rapid response times.

As a Personal Assistant, I handled calendar management, email correspondence, and task coordination using tools such as Google Calendar, Microsoft Office, Notion, Canva and Calendly, helping executives stay focused and organised.

I am tech-savvy, adaptable, and people focused. Passionate about supporting teams so they can shine upfront.

Let’s connect if you need a reliable, remote ready professional who blends customer care with administrative precision.

competent skills are:

🔸Customer Support

🔸Virtual Assistance

🔸 Relationship management

🔸Email Management

🔸Data Entry

🔸Calendar & Appointment Scheduling

🔸 Social Media Support

🔸Live Chat Support

🔸Administrative Support