Ngozi Frances Nzekwue

NZEKWUE, Ngozi Frances Address: 14, Awoyemi Close, Phone: -,- Off Ogunlana Drive, E-mail: - Surulere, Lagos State. Objective I am seeking employment with a company where I can use my talents and skills to grow and expand the company’s bottom-line. I want to succeed in a stimulating and challenging environment, building the success of the company while enjoying job satisfaction. ACHIEVEMENTS COMPANY GROWTH – I handled a portfolio from scratch that brings revenue to the company by getting better rates than other agencies, thereby bringing recurring clients for the company. CUSTOMER RELATIONS – As a result of my personality, I have been able to calm all the clients I have handled, and resolve their issues in a timely manner. CONTENT CREATOR - I have written articles for blogs I have also scripted and voiced several adverts and hypes. I have produced and coproduced radio shows and also in the process of producing an online web series. EMPLOYMENT HISTORY Kiss 98.9 August 2016 – Till Date Alpari 10k challenge Programme Producer & Presenter Responsibilities I develop questions for the Alpari money show I present as well as produce the 10k challenge I source for clients who need to put together radio shows for their companies or brand. I liase between the radio station and these clients Jovago.com (Jumia Travel Nigeria) January 2015 – July 2017 Revenue Manager Responsibilities: I develop and maintain a close relationship with company partners and vendors. I plan training and seminars for vendors and partners. I negotiate for best available rates for Jumia travel which is the hub of the organisation. I resolve issues relating to pricing or rates. I attend face to face meetings with partners to strategies on the growth of their businesses. I am solely responsible for our partners’ online profile in terms of visibility, SEO, SEM Marketing, to increase revenue for their businesses. I serve an advisory role as a business consultant for hotels under my portfolio to strategically put them ahead of their competitors. I also benchmark using other travel agencies to make sure Jumia travel has best rates available. I am on the committee that organizes social activities for staff and vendors alike. I make daily calls to partners and vendors to discuss and negotiate rates giving them plausible reasons on why they should give us the best available rates. I log in these calls on a software called the CRM (Customer Relationship Management Tool). Jumia.com.ng August 2011 – November 2013 Customer Service Agent/ Telesales Agent Responsibilities: Attending to customers via Telephone and email as well as attending to product based issues to the satisfaction of customers. Upselling, Cross selling Inbound, Outbound Opening accounts for first time customers Placing orders on behalf of customers Attending to and Logging complaints via tickets and CRM Silverbird Communications (Rhythm 93.7) October 2008 - June 2014 Content Creation– I have created and successfully executed advert campaigns and communication plans for different organizations and products. Anchor The Late Morning Show - I am responsible for creating content in the hours the show is designated to run, handle social media as well as pick out appropriate music for the show Media Monitoring - I monitor all media channels for issues of interest to my show. Script writing and voicing of Adverts. EDUCATION 2017 : Certification in Negotiation, Communication, Effective Selling and Automation, LinkedIn Learning, March 2012: Bachelor of Arts (Theatre Arts), University Of Benin, 1999 - 2005: O' level Certificate (West African Examination Council), Providence Heights Secondary School 1991 - 1997: Chrisland Nursery and Primary School, Opebi, Lagos. Skills & Character Traits Good communication skills, both written and spoken. A Team player with leadership and high emotional acumen. The gift of the Gab.. Ability to relate and communicate with High Net-worth Individuals, irrespective of status. Willingness to accept responsibility and use common sense The ability to work under pressure while maintaining quality service standards The ability to work without supervision Patience and the ability to work effectively and accurately. Personal Data: Gender: Female Status: Single Date of Birth: 3rd August 1989 Nationality: Nigerian Email:- Mobile number: - Referees: Available on request