NGOZI CHUKWUMEZIE
ADMIN/CUSTOMER SERVICE EXECUTIVE
Abuja, FCT--.
PROFESSIONAL SUMMARY
Administrative / Customer Service Executive with experience providing exceptional customer
service in fast-paced environments. Offering keen attention to detail and strong decisionmaking skills to manage multiple, concurrent tasks. Self-motivated work ethic with the ability to
perform effectively in independent or team environments.
SKILLS
Research and Data Entry
Campaign implementation
High-quality report generation
Social media scheduling
Confidentiality
Time Management Skill
Teamwork
Email/Calendar Management
Problem Analysis
Microsoft Office suite
Multitasking
Website Management
Social media engagement
Data entry
Administrative support
Verbal communication
WORK HISTORY
December 2022 - Current
Customer Service Representative/Website Manager
Techno Santo Mezel Nig. Ltd
Abuja
Handled over 60 calls, 40 emails, and 50 messages daily to ensure customer satisfaction.
Logged over 200 calls, met deadlines (SLA), and gave reports on customer feedback.
Effectively and efficiently managed the contract, achieved customer's expectations, and
increased Customer retention from 20% to 50%
Managed a process re-engineering project to improve and consolidate end-to-end service
processes; restructured communication flow among 10 departments and cut down
paperwork by 75%
Maintain and update the product knowledge base of current products, services, pricing,
and promotions.
Identify opportunities for upselling additional products or services based on customer
needs.
January 2021 - October 2023
Executive / Virtual Assistant
Adecom College of Business and Management
Abuja
● Proficiently managed and organized client's emails maintaining clear and efficient
communication using Gmail, Microsoft Outlook, and Missive.
● Demonstrated a high level of confidentiality and discretion in handling sensitive information
and client data.
● Adapted to project management tools and software such as Trello and Asana enhancing
efficiency and workflow.
● Provided exceptional customer service, resolving issues and inquiries promptly thereby
meeting SLA.
● Actively coordinated and scheduled appointments, meetings, events, worked independently,
travel arrangements, and ensured smooth operations.
● Assisted in preparing reports, presentations, and other documents ensuring a professional
output.
● Re-designed website and developed social media marketing plan increasing total
membership by 28% and social media followers by 17%.
EDUCATION
2020
Bachelor of Science: Business Administration
Bayelsa
Federal University
