Ngozi Awa

Ngozi Awa-|- Lagos, Lagos State I am a dedicated and result-oriented Customer service representative with over 6 years experience with knowledge in customer support, database management, relationship management and proven multitasking ability . Aim to leverage my skills in an Ecommerce environment. Experience Customer Service Representative Ola-kleen Holdings, Lagos (Nigeria) May 2016 - Present • Promptly responded to inquiries and requests from prospective customers. • Developed and updated database to handle customer data. • Investigated and resolved customer inquiries and complaints quickly • Followed up with customers about resolved issues to maintain high standards of customer service. • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. • Developed highly empathic client relationships and earned reputation for exceeding service standard goals. Administrative Officer Tasad Ventures Limited, Kaduna, Nigeria Dec 2012 - Aug 2015 * Preparing and managing correspondence, reports and documents. * Handling incoming emails and other materials * Scheduling and coordinating meetings. * Collating and filling reports weekly, monthly and yearly. * File management and record keeping. * Supporting executives. * Managing office supplies. Front Desk / Customer Service Officer Tasad Ventures Limited, Kaduna, Nigeria Dec 2011 - Nov 2012 Greeting and welcoming clients. * Create and maintain filling system both physical and electronic. * Prepare communications such as emails, memos and invoices. * Answer phones and attend to clients inquiries and queries. * Handling complaints issue resolution and offering appropriate resolution that satisfy clients. * Develop rapport and follow up on clients thereby increasing customer retention. Skills & Specialization Customer Support, Database Management, Inbound and Outbound Calling, Time Management, Creative Problem solving Education Abia State University,Uturu. Bachelor's Degree, Micrbiology Sep 2006 - Sep 2010 Nigeria Licenses & Certifications Technical Support Fundamentals Coursera Email Marketing HubSpot Jul 2022 - Present Aug 2022 - Sep 2024