Neville Dean Pascual

NEVILLE DEAN PASCUAL PROPERTY MANAGER / DATA A N A L Y S T - - Education Tertiary, 2016, BSBA graduate Informatics Secondary, 2004 – St. Theresa High School Primary, 2000 – St. Cyr Academy WORK EXPERIENCE 329-D, Dela Cruz, Golden Gate, Las Piñas, 1747 About me I am a seasoned professional with a bachelor's degree in business administration and extensive experience across CS, recruitment, sales, tech, collections, scheduling, workforce data analysis, management, training, and writing. With a proven track record of excellence in all my previous employers, I will bring a disciplined, knowledgeable, and personable approach to achieving outstanding results. Experience Lead Gen/ Property Manager July 1, 2023 - July 20, 2024 Freelance Achievements Collections Subject Matter Expert (Capital One, 2017) Associate of the Year (Capital One, 2015, 2016) Associate of the Year (HSBC 2011, 2012) Top 5% Performer across all metrics including sales (Citibank 2008) Skills Identified and qualified potential leads through research and direct outreach, contributing to the expansion of the client base. Provided exceptional support to clients by addressing inquiries, resolving issues, and ensuring a positive customer experience. Accurately entered and maintained customer information in databases, ensuring data integrity and timely updates for seamless operations. Assisted Airbnb guests with check-ins, addressing their needs and concerns to ensure a smooth and enjoyable stay. Senior Account Specialist Wells Fargo Managed inbound and outbound calls to negotiate and arrange payment plans, including installments, full payments, and settlements. Consistently achieved high success rates in resolving outstanding accounts. Maintained excellent communication and negotiation skills to ensure favorable outcomes for both the company and customers. Organized Venmo Support Creativity Paypal Teamwork Meeting deadlines Critical thinking March 15, 2021 – June 31, 2023 September 01, 2020 – March 13, 2021 Directly supported Venmo users by addressing account management concerns through chat and email. Guided users in troubleshooting and completing tasks with accuracy and efficiency. Ensured high levels of customer satisfaction through effective problemsolving and communication skills. Workforce Data Analyst March 2017 - March 2020 Capital One Directly supported Venmo users by addressing account management concerns through chat and email. Guided users in troubleshooting and completing tasks with accuracy and efficiency. Ensured high levels of customer satisfaction through effective problem-solving and communication skills. Collections Associate November 2009 - September 2013 HSBC Managed delinquent and past-due accounts through direct phone communication with clients and customers. Negotiated payment arrangements and provided solutions to reduce outstanding debts. Maintained accurate records of all interactions and ensured compliance with company policies and regulations. Card Specialist September 2008 - October 2009 Citibank Managed personal financial accounts through direct phone communication with clients and customers. Executed marketing and sales strategies to promote Citibank card services. Provided excellent customer service while achieving sales targets and fostering client relationships. Tools Phone System Microsft Gsuite Slack Workforce WFM Salesforce Hubspot Zoom VOIP Canva LinkedIn Facebook Meta Business Instagram Youtube