Nessa Williams

EXPERIENCE 2013 - 2016 Optimus Distributor's limited Assistant Manager Oversee inventory management task, store supplies and front-end operations, including cash handling. Applied effective sales plans, increasing total sales by 10% each year. VANESSA WILLIAMS Zephyrton, Linstead, St.Catherine. Jamaica. W.I-- Ensured maximum client satisfaction, and delivered exceptional customer service. 2016 - 2019 ASUSTek Computer Inc. Customer service representative and level 3 Tech support agent Identifying Hardware and software related issues and provided adequate troubleshooting steps to customer to resolve issues. Providing excellent customer service. OBJECTIVE 2019 - 2020 My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company’s productivity and reputation. SKILLS Mirand Responds System Debt Collector Negotiating with customers to help clear debt. Keeping track of assigned accounts to identify outstanding debts. 2021 - 2022 MK media Co. (Javy Coffee) Customer Service Representative Providing excellent customer service via phone and email suppirt. Customer service Chat Support Phone Support Call Handling Excel Gorgias Google sheets CRM ( Customer Relationship Management) Handling orders, tracking orders and making order adjustments. Managing social media responses and comments. Providing refunds and reshipments for customers. Offering sales and promotional packages to customers. Managing subscriptions, updating customers on subscription declines. EDUCATION 2011 Wolmer's Trust High School for Girls diploma REFERENCE Christopher Brydone - Head of Customer Service MK media Co. ( Javy coffee)-|-