NESSA RUPA
CUSTOMER SERVICE | VIRTUAL ASSISTANT
Leyte
https://rupanessa.wixsite.
com/taskwithnessa
PROFILE INFO
I’m a customer support professional with over five years of experience in the BPO industry. I specialize in website, domain,
and email support — helping clients with hosting, DNS configuration, and setup through platforms like GoDaddy and
Microsoft. With a strong background in communication and problem-solving, I’m now transitioning into virtual assistance
to bring my technical and organizational skills to online businesses.
EDUCATION
2016
EASTERN VISAYAS STATE
UNIVERSITY
Bachelor of Science in
Entrepreneurship
SKILLS
Customer Service
Chat/Email Support
Website Builder
WORK EXPERIENCE
Sutherland Global Services
Technical Support - GoDaddy
-
Provided full support to GoDaddy customers, helping them with website,
domain, hosting, and email concerns. I assisted in setting up and
transferring domains, managing DNS records, and configuring Microsoft
email accounts.
Telus
Technical Support - Wix
-
Responsible for answering and resolving product(website) technicalsupport questions received from customers. Help customers with their
billing, domain, SEO, and other website builder-related problems.
DNS Management
Email Management
Customer Relationship
[24]7.ai - Walmart
Adaptability
Customer Service Representative
LANGUAGES
English (Fluent)
Filipino (Fluent)
REFERENCES
Upon request
2021 [Seasonal Account]
Answer customer's questions, provide up-to-date information, and
address concerns related to vaccination. Later on, help clients in
scheduling an appointment with pharmacies that have vaccines on hand.
Teleperformance - Orbitz
Customer Service Representative
2020
Responsible for providing travel information, booking reservations,
servicing existing reservations, educating on company websites, and
providing ticketing services.
