Ness Malhabour

NESS MALHABOUR EXPERIENCE AMAZON | INVESTIGATION SPECIALIST March 2021 - present Responsible for a wide range of duties related to the investigation and elimination of online ecommerce risk. Performing detailed investigation and excellent judgment on complex cases related to Intellectual Property infringement dealing with rights owners, retail, and third party sellers for both infringement claims and enforcement appeals. Part of Reported Abuse Ops - VAR (2516) from November until present. Resolving complaints to ensure that our selling partners have a fair and safe marketplace to transact on. CAPITAL ONE | CUSTOMER SERVICE ASSOCIATE July - December 2017 Answered 60 inbound calls daily and efficiently directed callers to correct individual or department. Communicated effectively to appease angry customers by suggesting the best ways to resolve service and billing issues, achieving a high level of customer satisfaction. CITIGROUP | PHONE BANK ASSOCIATE November 2015 - May 2017 Responded to customer questions and complaints over the phone. Resolving each concern in efficient and professional manner. Resulting to customer satisfaction and retaining customer loyalty. Responsible in answering customer's inquiries about their bank account such as available balance, total credit, pending transactions, making a payment, adding authorized user and more account related inquiries. TELEPERFORMANCE | CUSTOMER SERVICE REPRESENTATIVE February 2014 - September 2015 Answering around 60 inbound calls per day to help customers make hotel reservations and or answer inquiries about hotel location, facilities and amenities. LEADERSHIP & ACTIVITIES POC for Glamazon Affinity Group for MNL Site representing CDT APAC Engaged with other Glamazon POC in MNL13 to contribute and execute a sitewide activities for Pride Month (June 2022). Gathered data from individuals from different functions as to what activities they wish to have for Pride Month and making it possible. APAC CDT Connections Action Team (CAT) Ambassador. Creator of most of the engagement activities for MNL Site such as Interactive Bulletin Board Would you rather(Coffee or Tea), This or That (Pizza or Pasta) and Pet Photo Contest. Conducted Emotional Intelligence Workshop for APAC with 37 participants in APAC. Promoted Mental Health awareness by hosting a Chimecast entitled "Minimalist" and "Childhood Memories" for mental health awareness advocacy in APAC. Collaborated with other functions to advocate safe and inclusive workplace through engagement activities like Pride Month, Halloween, Christmas/Year End Party, Love Month and VCC Kick-off. Designed bays, created deck, promote the event, and draft budget proposals for the said events. Created an engagement activity plan for the whole year of 2023. Recipient of most number of Fake RO raised award from Q1 2022. Recipient of Thank you and Spotlight award from Q2 2022. EDUCATION INTERNATIONAL TOURISM AND HOSPITALITY MANAGEMENT Bachelor of science, major in Cruise Line Operations in Hotel Services Lyceum of the Philippines University | 2011 REACH ME AT --