Nesren S. Amer
Quezon City, Metro Manila
Contact no: -
Email address:-
Professional Profile
Motivated and self-driven professional with over 5 years of combined experience in
customer service, technical and collection support on product and services for UK and
Australian company. Accustomed to maintaining high productivity level with heavy
workloads. Currently aiming to leverage my work experience and abilities to any
relevant position of similar function to achieve further professional development.
Relevant Skills and Work Experience
Customer Service Advisor, Accenture ( Jan 2013- March 2015)
Respond to customer inquiries and complaints over the phone.
Attract potential customers by answering product and service questions.
Report possible fraud claims.
Maintain customer records by updating account information.
Process financial transactions (payments, refunds).
Coordinate deliveries for new, repaired or returned items.
Technical Support Analyst, Accenture ( April 2015- June 2016)
Guide customers in uninstalling/reinstalling basic application.
Counsel customers on options on a service and coverage.
Resolve online account issues including login problems.
Perform basic troubleshooting and schedule handset repair if necessary.
Collection Support Associate, Accenture (July 2016- May 2018)
Reconcile customer disputes pertaining to payment of outstanding balances
that are due.
Discuss payment arrangement or plan.
Issue payment commitment letters and dunning letters to overdue accounts.
Responsible for monitoring and maintaining assigned accounts.
Additional Skills:
Proficient in Microsoft Office and G Suite (docs, sheets, slides, forms)
Bilingual: Filipino and English
Educational Summary:
BEED- Science and Health, MSU- IIT (2012)
Passed the Licensure Examination for Teachers (LET), 2012
