Nesley Marcos - Lagman
Customer Service Representative (CSR) (1 year 3 months)
TatBrow, Inc.
(- |-| PHP 40,000 | La Union, Ilocos Region
Experience
15 years of total experience
Oct 2018 - Dec 2019
(1 year 3 months)
Customer Service Representative (CSR)
TatBrow, Inc. | Ilocos Region, Philippines
Industry
Call Center / IT-Enabled Services / BPO
Specialization
Customer Service
Role
Customer Service - General
Position Level
1-4 Years Experienced Employee
Monthly Salary
PHP 40,000
We develop strong customer relationships through e-mail and chat within the assigned task. We are responsible to resolve queries of the customers like tracking codes, expected delivery dates, product knowledge, offer discounts and update customer profile. We also build customer relationships as part of the sales process.
Feb 2017 - Sep 2018
(1 year 8 months)
Customer Service Representative
Beverly Hills Beauty Shop | Ilocos Region, Philippines
Industry
Call Center / IT-Enabled Services / BPO
Specialization
Customer Service
Role
Customer Service - General
Position Level
Fresh Grad / < 1 Year Experienced Employee
Monthly Salary
PHP 20,000
We develop strong customer relationships through e-mail and chat within the assigned task and as part of the sales process. We are responsible to resolve customer concerns like tracking codes, expected delivery dates, product knowledge, offer discounts and update customer profile. We always make sure that my clients are 'return customers' because of the satisfaction and the wonderful experience dealing with us.
Dec 2013 - Oct 2014
(11 months)
Assistant Team Leader
JB Learning | National Capital Reg, Philippines
Industry
Education
Specialization
Education
Role
Lecturer
Position Level
1-4 Years Experienced Employee
Monthly Salary
PHP 21,000
Assistant team leaders are responsible for making sure that the rest of the team is following all rules and regulations placed by regulatory agencies. A lot of times, the assistant team leader is responsible for writing reports detailing the actions carried out by the team, and has to report these actions at meetings. Assistant team leaders are able to make final decisions regarding what a particular team does. Regardless, the assistant team leader must answer to the head team leader, and only has full control over the team when the head team leader is not there. Other duties are dependent on the business that the assistant team leader works for.
Aug 2010 - Oct 2014
(4 years 3 months)
Language and Accent Trainer
IBM Business Services, Inc. | National Capital Reg, Philippines
Industry
Call Center / IT-Enabled Services / BPO
Specialization
Training & Development
Role
Training & Development
Position Level
1-4 Years Experienced Employee
Monthly Salary
PHP 25,000
A language and accent trainer is a training specialist who teaches employees to speak correctly over the phone with employees. Language and accent trainers are required when the employees speak a different dialect or are from a region or country that is different from that where the customers who they serve come from. A language and accent trainer is responsible for ensuring that employees speak the language clearly and in a way that the customer can understand and be comfortable with.
Jun 2010 - Apr 2013
(2 years 11 months)
ESL Instructor/ Editor
English Tutor Phone Inc.
Industry
Education
Specialization
Education
Role
Lecturer
Position Level
1-4 Years Experienced Employee
Monthly Salary
PHP 18,000
An Online English Tutor sends lessons through email or homepage with objectives for the students to accomplish for each lesson. Each lesson includes vocabulary and questions on a given topic, and relevant grammar review. The lessons are prepared on a topic for conversation in class, and the students come to class prepared. In the online class tutor and the student will discuss the topic of the lesson, answer the questions in the lesson, and ask questions. The Online English tutor corrects the spoken and written English, and pronunciation. The Online Tutor guides the student to appropriate Internet resources for the study, answers email questions, and sends emails on any matters related the study in the course. The Online Tutor gives feedback on your progress regularly during the course, and a report at the end.
Jan 2008 - May 2010
(2 years 5 months)
Webcam Online Teacher/ Team Captain
ENOZ Inc.
Industry
Education
Specialization
Education
Role
Lecturer
Position Level
1-4 Years Experienced Employee
Monthly Salary
PHP 15,000
A Webcam Online English Tutor sends lessons through website or homepage with objectives for the students to accomplish for each lesson. Each lesson includes vocabulary and questions on a given topic, and relevant grammar review. The lessons are prepared on a topic for conversation in class, and the students come to class prepared. In the online class tutor and the student will discuss the topic of the lesson, answer the questions in the lesson, and ask questions. The Online English tutor corrects the spoken and written English, and pronunciation. The Online Tutor guides the students to appropriate Internet resources for the study, answers email questions, and sends emails on any matters related the study in the course. The Online Tutor gives feedback on your progress regularly during the course, and a report at the end.
May 2007 - Dec 2008
(1 year 8 months)
Online English Tutor
EEP Phone English, Inc.
Industry
Education
Specialization
Education
Role
Lecturer
Position Level
1-4 Years Experienced Employee
Monthly Salary
PHP 14,000
An Online English Tutor sends lessons through email or homepage with objectives for the students to accomplish for each lesson. Each lesson includes vocabulary and questions on a given topic, and relevant grammar review. The lessons are prepared on a topic for conversation in class, and the students come to class prepared. In the online class tutor and the student will discuss the topic of the lesson, answer the questions in the lesson, and ask questions. The Online English tutor corrects the spoken and written English, and pronunciation. The Online Tutor guides the student to appropriate Internet resources for the study, answers email questions, and sends emails on any matters related the study in the course. The Online Tutor gives feedback on your progress regularly during the course, and a report at the end.
Jan 2005 - Oct 2006
(1 year 10 months)
Supervisor / Receptionist
East Gate Shell
Industry
Oil / Gas / Petroleum
Specialization
Quality Control/Assurance
Role
Quality Control/Assurance
Position Level
Supervisor / 5 Years & Up Experienced Employee
Monthly Salary
PHP 12,000
Determine the duties to be performed and select the best-qualified candidate. This includes taking the Fair Hiring workshop, forming a Selection Committee, writing the job description, working with the Business Office to conduct the recruitment, screening applications, interviewing candidates, checking references and documenting the selection.
Provide appropriate orientation for the employee addressing such topics as are listed on the new employee orientation checklist at the end of this document. Give employees the information, technology and reference materials necessary to perform their jobs. Training is an ongoing activity, crucial for new staff as well as for long-term staff who take on new responsibilities or who experience changes in the way their existing duties need to be performed. Those who take on new responsibilities or experience job changes typically need additional direction and guidance for a period of time until the new work becomes more familiar. The Division has prepared an orientation checklist (Word or PDF) of topics to consider when orienting new employees.
Assign certain duties to the employee, explaining how those duties are to be done (i.e. what level of performance will meet the supervisor’s expectations) and communicate how the successful performance of those duties will be measured. Ensure that the employee is working under a current job description and in a classification appropriate to the duties. Update job description, and submit it to the Business Office, as needed.
Be sure your employee is familiar with the format of the appraisal form you will be using and is clear about the evaluation process. Proper attention to performance evaluation during the probationary period and carefully considered decisions as to whether the employee should pass probation can be critical. The initial probationary period is your opportunity to judge the suitability of an employee for a specific position. If you have any concerns about an employee’s performance during probation, contact the Administrative Personnel/Payroll Staff in the Business Office for assistance. Under certain circumstances a probationary period may need to be extended, or the employee released during his/her probation. After probation is complete, continue to have regular, ongoing discussions during which you can provide feedback throughout the year; complete a specific written appraisal at least once annually. Contact the Business Office for sample appraisal forms and refer to Performance Evaluation information.
Education
2008
University of the East
Bachelor's/College Degree in Mathematics | Philippines
Major
Bachelor of Secondary Education majored in Mathematics
CGPA
88.0 / 100.0
2004
Arellano University
High School Diploma in Education/Teaching/Training | Philippines
CGPA
89.75 / 100.0
Skills
Advanced
MS Word, MS Powerpoint
Intermediate
MS Excel
Languages
Proficiency level: 0 - Poor, 10 - Excellent
Language
Spoken Written
Filipino
9 9
English
8 8
Korean
3 1
Jobstreet English Language Assessment (JELA)
Date Taken
18 Feb 2020
Score
36/40
Additional Info
Expected Salary
PHP 40,000
Preferred Work Location
National Capital Reg
Other Information
CAREER OBJECTIVE:
Seeking a profession that can lead me to a better future.
PERSONAL STRENGTHS:
* Sense of responsibility
* Creative and resourceful
* Excellent skills in communication and mutual concession
* Artistic and reliable
AFFILIATIONS:
* TAU GAMMA -Present
* Women's Volleyball Varsity - Secondary; Tertiary
* Senior Organization - Secondary
ADDITIONAL SKILLS:
* Adept in using MS Word, and PowerPoint.
SUMMARY OF EDUCATION:
University of the East, Recto Manila
2008 - Finished
Bachelor of Secondary Education majored in Mathematics.
AWARDS AND HONOURS:
* Academic Excellence Award - Secondary
* Math Quiz Bee Gold Medalist - Secondary
* Most Valuable Player - Secondary
* 2ND Honorable Mention - Primary
About Me
Gender
Female
Age
33 years
Address
97 Las Palmas St. Brgy. Nagsimbaanan, Bacnotan, 2515, La Union, Ilocos Region, Philippines
Nationality
Philippines