Nesley Lagman

I'm Nesley Marcos. People call me Ley. I'm 33 years of age and a mother of two. I'm the third child in my family. I have two older sisters and two younger sisters. I'm currently living with my family in La Union. In my younger years, I wanted to be a Mechanical Engineer. I love seeing machines. I feel amazed how they work! Sadly, I wasn't able to pursue my dream because of family's financial crisis. Even though, I didn't have the chance to make it come true in my younger years, I am still hoping that one day, I'll be able to make it a reality by being a hard-working and a goal oriented individual. So now, I am seeking for a career that can lead me to a better future and help me make this dream turn into a reality.

I have been working as a as a Customer Support Agent and trainer for more than 8 years now. I assist customers via email and chat, doing some follow-ups over the phone. I also became a part of back office and training team and my main job was to handle and resolve product complaints from customers. It was my job to ensure that all complaints were being handled and addressed promptly in a timely manner. Moreover, I train and help my teammates with order related tasks such as order cancellation, replacement for defective and missing orders and lastly, processing of refund for customers who were dissatisfied with the products.

We develop strong customer relationships through e-mail and chat within the assigned task and as part of the sales process. We are responsible to resolve customer concerns like tracking codes, expected delivery dates, product knowledge, offer discounts and update customer profile. I always make sure that my clients are 'return customers' because of the satisfaction and the wonderful experience dealing with us.