Neset Burak Dulge

N. BURAK DÜLGE İstanbul, Türkiye| +90 - LinkedIn │-–- Financial Accountability | Digital Transformation | Commercial Operations | Innovation Executive leader with expertise in all facets of business and operations management, inclusive of profitability, channel and market expansion, financial analysis, strategic planning, operational dynamics, and project facilitation within high-profile corporations. Skilled influencer and negotiator, managing performance with innovative commercial approach to challenge resolution. Valuable efficiencies gained in process improvement and workflow streamlining via implementation of technological solutions. ▪ ▪ ▪ ▪ Digital Transformation Product Development & Launch Strategic Planning & Analysis Industry Networking ▪ ▪ ▪ ▪ Team Leadership & Mentoring Contract & Account Management New Business Development Cross-Functional Projects ▪ ▪ ▪ ▪ Sales Growth Innovation P&L Accountability Vendor Management & Relations Process & Workflow Efficiency PR O FES S IONA L EX PE R IE NC E DİJİTAL GELİŞİM TEKNOLOJİLERİ A.Ş., 2019 – Present Company Profile It is a consulting firm and technology broker focused on digital transformation and innovation. It provides consultancy services in the fields of strategy and growth to domestic and foreign companies operating in the field of technology. Managing Director ▪ Provides consultancy to domestic and foreign technology companies about management, go-to-market strategy, growth, sales and marketing strategies for Turkey and abroad. ▪ Provides active support in the creation and implementation of product development, sales and marketing strategies. ▪ With a focus on digital transformation and innovation, creating projects and implementing sustainable and innovative digital transformation strategies with cultural change in companies. ▪ Increasing cooperation and synergy, especially between business units and technology units, by forming digital teams. ▪ Ensuring a sustainable structure for innovation activities within the company and making the relevant technological infrastructure ready. Achievement highlights: ▪ Within the scope of digital transformation studies, more than 20 projects were carried out within the scope of digital transformation studies with important companies of the insurance industry (HDI Insurance, Orient Insurance, Nart Brokerlik). ▪ Digital Team, Business Process and Document Management Systems, Artificial Intelligence, Digital Culture studies, Customer and Eemployee mobile applications, Sales Force Automation studies, Digital Purgatory, Customer Experience and Operational Digitalization studies were carried out. NART SIGORTA VE REASÜRANS BROKERLIK A.Ş., Company Profile Third largest insurance broker in Turkey with 100 employees and 6 branch offices. Executive Business Consultant to Board of Directors 2016 – 2019 ▪ Developed new financial management infrastructure including budget management systems and board of directors reporting tools. ▪ Provide innovative insight and directorial oversight of Nart strategic transition toward digital and technologically-driven sales and operations business model in consultative executive-level service to Nart Board of Directors. N. BURAK DÜLGE ▪ Lead and moderate implementation of dynamic technologies, applicable operations processes, and newly created and alternative digital sales channels. ▪ Contribute product and service innovation consultancy, inviting expansion and promoting revenue growth in newly adapted digital marketing and sales plan. Achievement highlights: ▪ Expanded customer offerings into new mobile and web service channels, maximizing new digital expansion. ▪ Enhanced customer satisfaction by designing, implementing, and streamlining process workflow of new customer service centre operations hub capable of supporting new technological and digital offerings. ▪ Crafted five-year digital and technology plan for Nart, incorporating functionality upgrades, development, and sustainability in all business areas. SFS DANIŞMANLIK BILGI İŞLEM SAN. VE DIŞ TIC. A.Ş., 2013 – 2016 Company Profile 25 years old technology firm, delivering complete operations, network management software systems and keyready solutions for insurance organizations. General Manager ▪ Led corporate strategic planning and innovation management of technology firm providing network management software systems and turn-key solutions for multinational insurance providers with top line revenue of $15-17M USD. ▪ Directed company financial strategies and operations including daily operations. ▪ Managed initiatives effecting abroad expansions, tactical actions and resource allocations for longs term initiatives, mid and long term budgetary simulations, specifically related to M&A activity. ▪ Directed cross-functional strategies and inter-departmental workflow, including finance, sales, marketing, human resources, and customer relations successes. ▪ Served as corporate liaison for shareholder and board of directors, reporting gains and growth while building strong relations. Achievement highlights: ▪ Introduced innovative tariff management product accepted by Scientific and Technological Research Council of Turkey (TUBITAK) with top line incentive of $2M USD. ▪ Increased revenue by 20% and EBITDA by 15% in first year of management. SOMPO JAPAN SIGORTA A.Ş., 2010 – 2013 Company Profile Seventh largest insurance company, in Turkish Insurance Market. Owned by Japanese third largest insurance company that has total premium production two times bigger than whole Turkish Insurance Market premium production. Marketing & Product Development Manager ▪ Planned strategic success of product development and market offerings for Japan’s third largest multinational insurance provider with sales budget of $155M USD ▪ Developed and implemented Salesforce customer relationship management technology, and channel performance evaluation software to optimize leads, tracking, and reporting. Achievement highlights: ▪ Designed and led 10 new marketing and sales campaigns, and launched four new products; gained honours for two campaigns established as company best. 2 N. BURAK DÜLGE ▪ Gained 120% total sales performance increase in wake of establishing new operational systems. NART SIGORTA VE REASÜRANS BROKERLIK A.Ş., 2004 – 2010 Company Profile Third largest insurance broker in Turkey with 100 employees and 6 branch offices. Chief Operations Officer, Deputy General Manager ▪ Managed overall success of third largest consultancy and brokerage firm in Turkey, incorporating $45M USD sales budget. ▪ Coordinated operational integration and success of information technology, human resources, marketing, finance product development, and sales departments using sound business acumen and quality teambuilding skills. ▪ Established real time budget and finance management system for board of directors. ▪ Strategized business development and sales growth using innovative vendor partnerships, competitive market research, and novel product offerings. ▪ Refined and redefined mission and vision, establishing new system of key performance indicators. Achievement highlights: ▪ Established two new branch offices, developed three new sales teams, increased profitability by 150%, and boosted total sales performance by 250% over six years. ▪ Installed and integrated new software systems and related processes to streamline budgets, customer resource management, and human resources. TURKCELL İLETİŞİM HİZMETLERİ A.Ş. 2003 – 2004 Company Profile The biggest GSM Operator in Turkey. Customer Relations, Billing Operations & Logistics Manager ▪ Acquired and maintained quality vendor relationships while managing logistics and billing operations for largest Global System for Mobile Communication (GSM) operator in Turkey. ▪ Planned and managed vendor management and procurement operations including billing operations automated controlling system. Achievement highlights: ▪ Saved $10M USD implementing “No Bill Project” automated billing management system, and achieved an additional $5M USD in savings via outsourced back-end office operations. NEXUS BİLİŞİM SAN. ve TİC. A.Ş., 2000 – 2002 Company Profile Technology firm, delivering barcode, document management, software and hardware solutions for organizations. Owned by a technology firm from Greece. Project and Contract Manager ▪- USD Sales Budget ▪ Project and Contract Management, Account Management Achievement highlights: ▪ Managed one of the biggest document management project in Turkey (YKB bank), with %65 additional sales. SIEMENS AG Turkey, Company Profile Largest engineering company in Europe. - N. BURAK DÜLGE Commercial Manager ▪- USD Sales Budget ▪ Project and Contract Management, Sales, Customer Relationship Management. Achievement highlights: ▪ Sold and managed biggest project at the Siemens Industrial Sales group - USD-Unye Cement Co.), collection porblem with 2 major customers has been solved and all receivables that couldn’t collected for 4 years has been collected. (%80 of total department’s yearly budget) LIBERTY Insurance Company Company Profile One of the largest insurnace company in USA. Business Development Manager ▪ - Business Development, Reorganization, Multiple Department and Operation Management Achievement highlights: ▪ New assistance company has been established (Autonet), and suscribed 11 insurance company as its customers, 2 departments reorganized (staff, process, IT infrasturcuture). World Bank / Ministry Of Health, Project Coordination Unit Consultant ▪ Management Development and Reorganization of the Ministry of Health program has been prepared and implemented. PER SON A L IN FOR M A T IO N DATE OF BIRTH / PLACE:- / Ödemiş – İzmir E-MAIL:-–-PHONE: mobile +90 - MILITARY STATUS: Completed (Apr 98 – Nov 98) MARITAL STATUS: Married ED UCA T I ON & PR OF ESS IO NA L D E VE LO P MENT Bachelor of Arts in English, University of Marmara, İstanbul, Türkiye Languages: Turkish (native), English (mastery) Professional Development: Management Skills Development Programme Leadership and Coaching Project Management Leadership Communication Innovative Thinking Negotiation Success Brand Culture 4 - N. BURAK DÜLGE Train the Trainer 7 Habits of Highly Effective People