Nesceline Frias
109 Marcelo 1 St. Martin Subdivision Barangay Bagumbayan Taguig City--
Objective
To obtain a position that will enable me to use my strong organizational skills, educational
background and ability to work well with people.
Experience
July 2013 - January 2014
Miescor - Meralco, Laguna City- Data Encoder / Office Clerk
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Responsibilities: Resolution of Field orders, Printing of Field orders, Updating Meter Seal
Report, Sorting of Field orders, Filing of Field orders, Scanning of Documents.
August 2014 - September 2016
YOYO Holdings Philippines, Taguig City- Customer Support Representative
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Serves users by providing product/service information. Resolves product or service
problems by clarifying the customer's complaint; determining the cause of the problem;
selecting and explaining the best solution, to solve the problem; expediting correction or
adjustment; following up to ensure resolution.
September 2016 - Present
YOYO Holdings Philippines, Taguig City -Product Operations Assistant
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Responsible for implementing the smooth operation flow of the Product. Product Operations
includes; Content management, Push Notificatons, Updating Sales report, Uploading CPI
offers, Creating knowledge base documents, Improve operations flow. Create campaigns and
Facebook management.
Online Projects/Part time Jobs
October 2016 - November 2016
Star Of Service -Customer Service Agent
November 2016 - January 2017
Virtual Assistant -Social Media Marketer
December 2016 - Present
TRG Company -Customer Service Agent
2
Education
June 2009 - Match 2013
Adamson University, Metro Manila - AB Political Science
Skills
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Proficient In Making reports
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Basic Knowledge in SQL
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Google Docs / SpreadSheet
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Customer Service
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Chat / Email Support
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Tech Savvy
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MS Office
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Literary Works in poetry and short stories
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Paints using parcel inks, charcoal and drawing
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Basic Knowledge in photography using DSLR cameras and picture/video editing
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Social Media Marketing
