Nerwin Gloria

Hi! I’m Win—a results-driven Virtual Assistant and Customer Support Pro with over 10 years of combined experience in the BPO and online space. I've helped e-commerce brands, service companies, and startups deliver exceptional customer experiences, streamline operations, and grow with confidence.

• 7+ years in top-tier BPOs, handling voice/email/chat for U.S. clients
• 3+ years as a Virtual Assistant providing admin support, inbox & calendar management, image editing, order processing, and SOP building
• Led a remote support team as Senior Team Success for a growing e-commerce brand
• Tools I love: Shopify, Canva, Zowie, Freshdesk, Booking Koala, Google Workspace

I’m detail-oriented, proactive, and passionate about helping businesses thrive by delivering reliable support and clear communication. Whether you need someone to take care of your inbox, support your customers, or manage backend operations—I’ve got you covered.

Let’s talk and see how I can help take some work off your plate!