Neroshin Reddy- Vrede Ln, Northcliffe
Johannesburg | South Africa
- |-PROFESSIONAL SUMMARY
A dynamic individual, analytical and passionate, with 20 years of working experience in hospitality, retail, insurance, entrepreneurship,
and telecommunication. Proven communication ability promoting innovation through collaboration has resulted in several concept
creations from ideation to implementation, supported by focused problem-solving. With value at the centre, finding fulfilment lies in
developing strategic and engaging initiatives that result in positive change. Neroshin is a dedicated leader, versed with an excellent
business rapport and the notion that everything is achievable, especially if we work together. I am a fast learner, enjoy challenges,
and thrive under pressure. Being service-oriented, I have outstanding communication and people skills with a strong belief in creating
and sustaining long-lasting relationships with clientele even after concluding the deal.
QUALIFICATIONS
●
●
●
●
TEACHER RECORD, 2024 | TEFL Course - 120 Hrs
UNIATHENA, 2024 | Executive Diploma in Business Communication
MOONSTONE, 2016 | First level Regulatory Exam (RE5) - Representatives
INSETA, 2011 | Introduction to short-term insurance – 32 FAIS credits
PERSONAL ATTRIBUTES AND CORE SKILLS
Ability to work independently
Executive reporting
EQ & Judgment
Project management
Strategic communications
Relationship management
Sales and negotiating
Strategic initiatives
Quality delivery
WORK EXPERIENCE
USA Outbound Contact Centre Agent | BCC Telemarketing | November 2024 to April 2025
•
•
•
Conduct outbound calls to businesses to re-register magazine readers for industry-specific publications.
Verify and update customer information to ensure accuracy in subscription records.
Provide detailed information about magazine content and benefits to encourage continued subscriptions.
Team Leader | Learning and Development – Dawncliffe Consulting | August 2018 to December 2022
Remote Part Time | January 2023 to December 2023
● Prospecting for quality and efficient sales agents.
● Training of agents and co-attending appointments to new agents are acting by the proper standards.
● Products marketed include Life Insurance, Investments, and Retirement Products.
● Monitored the Sales Team and assisted in achieving monthly targets.
Sales Executive, EBU – Smollen’s MTN Project | October 2019 to August 2020
•
•
•
•
•
Cold Calling businesses and setting up appointments, initiating first contact to implement the sales process.
Assessing current business systems regarding telecommunications, performing needs analysis with the Owner, defining
the impact of services offered, and making recommendations on the optimal solutions focused on cutting down cost and
adding value.
Negotiating and closing deals, most memorable being one with e-bus solutions, in which I had exceeded my monthly
target of 100 new lines, in one signing. Thus, making it one of the highest revenue-producing deals of the project, bringing
in just over R100k annually.
Building and maintaining strong relationships with owners to provide ongoing personalised after-sales service. This
assisted me greatly regarding referrals from my clients, as they were always impressed and were happy to introduce me
to their network.
Handling client requests relating to queries, upgrades, and new lines, which meant them not have to go into a store,
saving them time and avoiding frustration.
Financial Advisor, Sales – Eklesia Financial Services | July 2015 to July 2018
●
●
●
●
Meeting with clients to discuss Personal Lines Portfolio and Long-Term Insurance
Comparing quotes from 10 different insurers to get the best deal for the client
Cold Calling to bring in new business
Learning about different types of financial services offered at the brokerage
References available on request
Outbound Sales Consultant, Sales – 1Life Insurance | September 2014 to May 2015
●
●
●
●
Contacting Short Term Clients, offering them Life Insurance
Effectively trained in outbound sales & customer service
Putting in extra hours to meet and exceed the target
Closing the deal on the first interaction with the client
Owner / Manager, Hospitality – Café Java, Ushaka | March 2013 to August 2014
●
●
●
●
●
●
●
●
●
●
Opening and Closing
Ensuring kitchen preparation done and FOH is ready for business to open
General Administration
Stock control and Managing Variances
Calculating and improving Food Cost
Daily supplier relations, which include ordering and negotiating pricing
Ensuring an exceptional standard of service is maintained
Handling staff scheduling shifts - Training and disciplinary action
Customer satisfaction and handling of complaints
Daily staff and store cash up
Sales Advisor, Sales – MiWay | May 2010 to October 2011
● Permanent skilled level position in the short-term insurance sales sector
● Effectively trained in Inbound line & dealership campaign
● Receiving inbound calls
● Completing quotation, with full details of benefits explained
● Specializing in car and household insurance
● Closing of the deal on the first interaction with the client
● Average of five sales a day
● Receiving leads from various dealerships and contacting clients
● Completing a quotation, with full details of the benefit explained
●
Telesales Consultant, Sales – O’Keffe & Swartz | August 2009 to March 2010
●
●
●
●
●
Effectively trained in outbound sales & customer service
Abiding by the FAIS Act
Deadline and target-driven environment
Average of 400 minutes per day live on the phone
Dedicating extra time to increase the sales rate
F.O.H. & Bar Manager, Hospitality – Maestro, Monte Casino | March 2006 to July 2009
General Manager, Hospitality – Nino’s, Ushaka Marine World | May 2004 to February 2006
Junior Manager, Hospitality – Gabbiano & Co, Sibiya Casino | November 2003 to April 2004
●
●
●
●
●
●
●
●
●
●
Opening and Closing
Ensuring kitchen prep and FOH is done
General Administration
Stock control and Managing Variances
Calculating and improving Food Cost
Daily supplier relations, which include ordering and negotiating pricing
Ensuring an exceptional standard of service is maintained
Handling scheduling shifts - Training and disciplinary action
Customer satisfaction and handling of complaints
Daily staff and store cash up
References available on request
