Career Summary
Over 10 years of experience in administrative and clerical positions in various organizations. Highly proficient in the MS Office Suite including Excel, Word, Access, Outlook, Powerpoint and various Social Media applications. Experienced multitasker who handled several senior level executives simultaneously while diplomatically managing multiple requests and priorities. Takes initiative and pays attention to detail to ensure efficient task completion, being recognized with a ‘Certificate of Merit’ for compiling and issuing an employee manual. Critical thinker, excellent interpersonal and communication skills and uses good judgement in complex situations.
Professional Experience
Oct 2015-Dec 2017ADMINISTRATIVE ASSISTANT|RHB Enterprises Inc, Mississauga
Manage daily office admin activities, including correspondence, emails, notes and reports, providing team support and logistics, photocopying, printing, file scanning, office supplies
Collaboration and liaison with sales representatives and clients
Provided budget support, cost analysis, client invoice preparation and account follow-up
Handled Manager’s appointments calendar and travel arrangements
Coordinated meetings with clients, executives and employees
Trade-show support and planned company social events
Data entry for reporting requirements, analysis, and tracking requirements
Meeting preparation and participation, minute taking
Creation of presentations, project quotes and purchase orders
Nov 2014-Mar 2015ADMINISTRATIVE ASSISTANT|La Capital-Unica Insurance, Mississauga
Reorganized client records within company’s database increasing work efficiency by 15%
Collaboration and liaison with 4 departments and teams on project work daily
Used company software: OPUS and IIS to record clients’ requests and update database for any policy amendments on ongoing basis
Issued Bank Refunds and scheduled payment reports to avoid any payments arrears
Sep-Nov 2014 RECEPTIONIST/CUSTOMER SERVICE|Milton Endoscopy Center, Milton
Contacted patients to confirm appointments or setup new appointments daily
Clerical duties included data entry, filing, handling incoming and outgoing emails
Reconciled purchase orders with delivery receipts and bills/invoices
Greeted walk-ins, assisted patients with tact and diplomacy and escalated issues, when necessary
Updated patient files, confirming IDs by using various medical software systems
Aug 2014ADMINISTRATIVE ASSISTANT|Fast To Canada Ltd., Mississauga
Responded to immigrants’ inquiries via email or phone calls to assist with immigration applications and submitted documentation
Administrative duties of photocopying, scanning, printing reports and manage office materials
Prepared approximately six immigration applications daily for Federal Skilled Workers, Students and Refugees on CIC website
-SENIOR ADMINISTRATIVE ASSISTANT|Deutsche Capital Securities, Riyadh, KSA
Composed and proofread correspondence, issued financial reports, designed client presentations, and proposal templates which decreased team work load by 10%
Organized client meetings, including preparing meeting agendas, reserving rooms, equipment, and arranging for catering
Professionally handled e-mails, phone call coverage and set up of high-level international/local conference calls, management meetings, and special events
Processed team’s personal and travel expenses according to Deutsche Capital rules
Arranged staff international travel flights, hotel accommodation, transportation and needed travel documents according to Deutsche Capital rules
Provided reception and front counter support to visitors, and responded to clients’ requests in an accurate and timely manner
-EXECUTIVE ASSISTANT | Bank Muscat, Riyadh, KSA
Updated and maintained CEO's calendar, re-organized the Executives’ priorities, and assisted managers with special projects like official opening, building renovations and office moves
Screened communications including telephone calls and email messages, determined which require priority attention, prioritizing and facilitating staff communications
Arranged CEO and staff travel and hotel accommodations as needed
Organized semi-annual board meeting, took minutes and sent follow-up items to the attendees
Maintained efficient electronic filing system of confidential reports, correspondence and
financial documentation
Supervised building facilities management and contractors, and kept track of current vendor agreements, leases and office equipment contracts according to the bank’s policy
Negotiated pricing and fees, reducing administrative costs approx. 10%, while ensuring the continuation and enhancements of services
Assisted executives in preparing and delivering presentations
EDUCATION
B.A. Major: Business Administration; Minor: Computer Science, American University, Cairo Egypt
Part of the University of Victoria in Canada [WES evaluation: Equivalency in Canada: Bachelor Degree -4 years]
PROFESSIONAL DEVELOPMENT
DIPLOMA, Customer Services Training Alison College [online]
CERTIFICATE, Project Management Program [PMP] Lucent Technologies, Egypt
CERTIFICATE, Excel, Advance Excel and Access IBM, Cairo Egypt
References Available Upon Request
