Nerizza Aborde Granadillos

NERIZZA ABORDE PROFESSIONAL SUMMARY Virtual Assistant & Operations Specialist with 8 years of experience in admin support, project coordination, and financial processes. Proactive, organized, and focused on improving systems and daily operations. CORE COMPETENCIES • Project & Operations Management: End-to-end coordination, data entry, report generation • Client & Executive Support: Email support, calendar management, issue resolution • Workflow Optimization: Process documentation, administrative automation, tool training • Financial & Payment Support: Timesheet processing, invoice support, reconciliation • Technical Proficiency: Google Workspace, Microsoft 365, Canva, Paycor, Xero, productivity tools PROFESSIONAL EXPERIENCE Virtual Assistant | Clearwave Car Wash February 2023 – Present • Process employee timesheets by downloading labor/hour reports and maintaining accurate tracking spreadsheets for payroll. • Support HR operations through candidate outreach, interview scheduling, onboarding, and offboarding using Paycor. • Create e-learning materials by editing and designing training modules for onboarding and employee development. • Manage customer disputes and cancellations by reviewing cases, preparing documentation, and drafting policy-aligned responses. • Maintain reporting systems by organizing data for KPIs, inventory, sales, and employee performance. Admin/Team Coordinator | Upwork November 2017 – November 2023 • Streamlined team operations by providing direct support to the Manager and implementing scalable process improvements. • Assisted with program management activities, including purchase order processing, contract management, and overseeing billing cycles to ensure accurate invoicing. • Coordinated end-to-end project lifecycles, monitored deliverables, and aligned work with stakeholder requirements. • Mentored new team members through structured training programs and smooth onboarding processes. Virtual Assistant / Content Manager | PostgradAustralia June 2017 – December 2019 • Curated and published website content aligned with brand guidelines. • Managed financial reconciliation and bookkeeping using Xero. • Handled social media scheduling and basic image editing to support online visibility. • Coordinated executive travel planning and calendar management for seamless logistic TECHNICAL SKILLS • Productivity Tools: Asana, SharePoint, Microsoft 365, Google Workspace • Communication: Slack, Zoom, Teams, Loom • Design: Canva • Finance: Xero, Paycor, Harvest • Security: LastPass, DocuSign, Dropbox EDUCATION Bachelor of Science in Computer Science Polytechnic University of the Philippines