Nerissa Ciron

Nerissa Ciron VIRTUAL ASSISTANT | CUSTOMER SERVICE REPRESENTATIVE | CHAT SUPPORT EXPERT | TEACHER/PRIVATE TUTOR | APPOINTMENT SETTER ABOUT ME EDUCATION I am committed and hardworking, with great passion in helping clients and their business. I've held positions in different industries, including the corporate world, the Polangui Community College- Bachelor of Secondary Education (Graduate | Board passer) BPO sector, finance, freelancing, and teaching as my profession. In everything I do in life, I am SKILLS AND QUALIFICATION devoted, motivated, and capable of handling any challenges that comes my way. Licensed Professional Teacher (2017 board passer) Knowledgeable in Microsoft tools and CONTACT Google workspace Communicating in English in the written and oral forms - Teaching children & adolescents Appointment setting - Can do basic photo and video editing @brilliantmindstutorialservices using Canva, Adobe Photoshop and Figma Strong organizational skill with the ability to Multitask Attention to solving skills detail and Problem- WORK EXPERIENCE APPOINTMENT SETTER All Stars Builders Inc. California March 2024-Present book an appointments for customer who plans for a house remodeling and reconstruction assist customers in getting a free estimate/cost for every project taking 300-600 calls per day to book an appointment to reach sales quota AUTHORIZATION INTAKE COORDINATOR CSR - VOICE AND FAX (HEALTHCARE | INSURANCE) EVERISE PH September 2023 - March 2024 Create/build pre-authorization request from providers, received through fax and over the phone Assist providers in checking the status/determination of submitted prior authorization Attach clinical to existing prior authorization for medical review Check procedure codes for providers if it require an authorization or not Check member’s plan, eligibility, and benefits TEACHER/PRIVATE TUTOR (PART TIME) 2021 - 2024 While having my full-time job in a BPO industry, I had a part-time job as a private teacher/tutor Teaching Chinese and Filipino students in elementary (all subject level) Teaching students how to read, write, and enhance their reading comprehension Help students prepare for their upcoming examinations, as well as homework (this includes all subject areas such as Math, Science, Social studies, etc. (private and elementary students) CUSTOMER EXPERIENCE AGENT (CHAT & VOICE) T-MOBILE (US TELCO) ALORICA TELESERVICES INC. July 2018 - September 2023 Assist customers via live chat and through outbound calls Handling 80-100+ chats/conversation in a day to day basis Assist customers with their device and network issues, providing technical support/assistance Assist clients in appointment setting, billing related concern, and order processing BRANCH SECRETARY FUNDLINE FINANCE CORPORATION October 2017 - January 2018 Handling inbound and outbound calls Encoding customer details in the system Processing loan application, and loan disbursement