Nerissa J. Avila
228 Jasmin Street, Brgy. Cembo
Makati City, Philippines
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Skills :
I am proficient in the following:
➢ Email management - experience in managing Gmail, organized inbox by identifying
urgent messages, applying correct labels, sending replies, and assigning stars.
➢ Internet research - done researches to find leads, products, and companies, know
several search operators to find information more accurately.
➢ Social media management - manage social media postings by using scheduling tools
like Buffer, created attractive graphics using Canva and have written some engaging
captions and hashtags.
➢ Data entry - navigation of Microsoft application such as Word and Excel, Google docs
and sheet.
➢ Customer service - provide relevant information about their inquiries and give a
solution to their problems.
➢ Social Media Marketing - ads engagement by targeting the right market audience.
➢ Email marketing - convert prospects into customers, and turn one-time buyers into
loyal, raving fans.
➢ Product Research – experienced in Amazon, E-bay, AliExpress, Etsy
➢ Product Sourcing – use professional letter template for RFQ
Experience :
July 2015 - Present
Freelance Travel Agent
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Arrange travel for business and vacation of customers.
Plan and arrange tour packages, excursions, and day trips.
Find fare and schedule information.
Book reservations for travel, hotels, rental cars, and special events, such as tours and
excursions.
➢ Make alternative booking arrangements if changes arise before or during the trip.
September 2009 - June 2014
Cortrust Mgt. & Mktng, Corp. - Branch Assistant
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Operates a cash register
Attending to customers by answering their inquiries
Perform data entry for an end of day sales report and other clerical tasks
Perform monthly inventory
February - August 2008
2k3 Industries - Office Staff
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Data entry using office applications for product formulas
Answering some inquiries through phone calls
File distribution to the right departments
Assisting for product delivery and receiving of raw materials
Education :
April 2006 - May 2007
City College of Manila - Data Entry
➢ Study about a computer basic operation, how to use Microsoft office application like
Word, Excel and Powerpoint. How to use emails and search engines.
Awards :
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Certificate of Completion - Hubspot Academy Email Marketing Certification
Certificate of Completion - Virtual Assistant Bootcamp
Certificate of Completion - Virtual Assistant E-Commerce
Certificate of Proficiency - Data Entry
Credly Badges - Email Management
Credly Badges - Internet Researc
Credly Badges - Office Applications
Credly Badges - Schedule Management
Credly Badges - Social Media Management
Dropified Certified
