Neri Baliling | Freelancer Resume

Neri Baliling Philippines linkedin.com/in/neri-baliling-14b05011a- Summary Hardworking, performance-oriented leader offering proven expertise in project development, team supervision, and campaign enhancement. Prepared to bring 4+ years of progressive experience and take on challenging positions with the opportunity to make a lasting impact on company and customer success. What do I do? ###### # Technical Support and Help Desk services # Multi-channel Customer Support # Multi-channel Reservations and Guest Assistance # Inquiry Handling # Order Taking, Management and Processing # Inbound Inquiry Handling and Customer Problem Resolution # Inbound Answering Services # Social Media Management - FB, IG, Twitter, Pinterest, and LinkedIn Skills ###### #Process validation # Small business operations # Market Analysis # Budgeting and Allocation # Staff Management # Client communication # Product development # Campaign management # Corporate Communications # Budgeting # Strategic Planning # Public and Media Relations # Market Positioning # Brand development # Marketing and advertising # Regulatory Compliance # Multi-line phone proﬁciency # Employee training and development # Report analysis # Conference planning # Performance improvement # Project Management Interested to know more? Neri Baliling - page 1 ############ Skype: live:1272b363cee0905f Email: #-Visit: # http://neri.mystrikingly.com/ Experience Operations Supervisor NutraGroup Holdings LLC Nov 2018 - Mar 2020 (1 year 5 months) # Increased customer satisfaction by resolving product issues. # Developed team communications and information for virtual meetings. # Monitored social media and online sources for industry trends. # Implemented cost-saving initiatives that addressed long-standing problems. # Worked with various business partners to understand needs of our service. # Led team in the delivery of new projects. # Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. # Resolved conﬂicts and negotiated mutually beneﬁcial agreements between parties. # Resolved business problems, improved operations and provided exceptional client support. # Managed quality assurance programs, product evaluations, internal audits, and customer surveys. # Drove operational improvements which resulted in savings and improved proﬁt margins. Operations Manager VECTORIPSEC LLC Jun 2018 - Dec 2018 (7 months) # Produced accurate ﬁles, updated spreadsheets and crafted presentations to support executives and boost team efﬁciency. # Responded to emails and other correspondence to facilitate communication and enhance business processes. # Managed external contacts for the CEO and kept track of periodic communication needed for priority contacts. # Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data. # Managed administrative functions, including complex calendar management with a focus on the proper allocation of executive availability. # Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls. # Transcribed minutes of meetings and executed meetings and events for the company to support sales, business development, and senior management teams. # Compiled and analyzed sales and marketing reports for marketing executives and provided executive summaries. Data Management Analyst Luxury Merchandise Sep 2017 - May 2018 (9 months) # Corrected any data entry error to prevent later issues such as duplication or data degradation. Neri Baliling - page 2 # Performed system analysis, documentation, testing, implementation and user support for platform transitions. # Updated organizational and subsystems to improve and streamline data collection. # Coordinated statistical data analysis, design, and information ﬂow. # Recommended data standardization and usage for protection of data integrity. # Identiﬁed and documented project constraints, assumptions, business impacts, risks and scope exclusions. # Participated in requirements meetings and data mapping sessions to understand business needs. Strategic Sourcing Specialist James Shopping Network Sep 2017 - Mar 2018 (7 months) # Sourced and qualiﬁed bidders, obtained favorable pricing and ﬁnalized contracts. # Searched for hard-to-ﬁnd items and found high-quality, reliable vendors. # Accepted and processed supply requests from staff, and placed orders per procedures. # Supported gross proﬁt goals by negotiating and controlling costs, lead times, freight terms and purchase quantity requirements. # Developed sourcing strategies to improve procurement processes, supplier relationships and capability development to optimize supply chain. # Maintained effective and lasting vendor relationships through dynamic communication, collaboration and intelligent questioning skills. # Participated in cross-functional activities to spark innovation, break bureaucratic boundaries, and reduce production cycle times. # Evaluated new supplier capabilities to signiﬁcantly reduce risks, improve operational visibility, and create greater value for products and services. Customer Service Consultant Blue Market Support Sep 2017 - Feb 2018 (6 months) # Exceeded service objectives by applying proven customer service and sales best practices. # Managed customer relations and customer service through daily communication and interaction. # Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service. # Conferred with customers about concerns with products or services to resolve problems and drive sales. # Improved customer satisfaction ratings by addressing issues and fostering timely resolution. # Maintained accurate and current customer account data with manual forms processing and digital information updates. # Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs. Strategic Sourcing Specialist Xtreme MArt Sep 2017 - Jan 2018 (5 months) # Sourced and qualiﬁed bidders, obtained favorable pricing and ﬁnalized contracts. # Searched for hard-to-ﬁnd items and found high-quality, reliable vendors. # Accepted and processed supply requests from staff, and placed orders per procedures. # Supported gross proﬁt goals by negotiating and controlling costs, lead times, freight terms and purchase quantity requirements. # Developed sourcing strategies to improve procurement processes, supplier relationships and capability development to optimize supply chain. Neri Baliling - page 3 # Maintained effective and lasting vendor relationships through dynamic communication, collaboration and intelligent questioning skills. # Participated in cross-functional activities to spark innovation, break bureaucratic boundaries, and reduce production cycle times. # Evaluated new supplier capabilities to signiﬁcantly reduce risks, improve operational visibility, and create greater value for products and services. Strategic Sourcing Specialist Valencia Imports Sep 2017 - Jan 2018 (5 months) # Sourced and qualiﬁed bidders, obtained favorable pricing and ﬁnalized contracts. # Searched for hard-to-ﬁnd items and found high-quality, reliable vendors. # Accepted and processed supply requests from staff, and placed orders per procedures. # Supported gross proﬁt goals by negotiating and controlling costs, lead times, freight terms and purchase quantity requirements. # Developed sourcing strategies to improve procurement processes, supplier relationships and capability development to optimize supply chain. # Maintained effective and lasting vendor relationships through dynamic communication, collaboration and intelligent questioning skills. # Participated in cross-functional activities to spark innovation, break bureaucratic boundaries, and reduce production cycle times. # Evaluated new supplier capabilities to signiﬁcantly reduce risks, improve operational visibility, and create greater value for products and services. Junior Manager J.M Ryan Inc. Apr 2016 - Sep 2017 (1 year 6 months) #Increased customer satisfaction by resolving product issues. # Developed team communications and information for virtual meetings. # Monitored social media and online sources for industry trends. # Implemented cost-saving initiatives that addressed long-standing problems. # Worked with various business partners to understand needs of our service. # Led team in the delivery of new projects. # Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. # Resolved conﬂicts and negotiated mutually beneﬁcial agreements between parties. # Resolved business problems, improved operations and provided exceptional client support. # Managed quality assurance programs, product evaluations, internal audits, and customer surveys. # Drove operational improvements which resulted in savings and improved proﬁt margins. Teacher 51Talk China Apr 2016 - Dec 2016 (9 months) # Monitored comprehension of material among students and created re-teaching strategies to cover gaps in learning indicated by test scores and quizzes. #Designed exams to test ﬂuency in reading, writing, speaking and comprehension of English language. Neri Baliling - page 4 #Worked one-on-one with students needing individualized attention and developed with special learning plans for struggling people. Technical Support Specialist AT&T May 2016 - Oct 2016 (6 months) #Provides technical assistance to end-users. # Fielded an average of 16 inbound phone calls to deliver effective support and remotely resolve service issues. # Brokedown and evaluated user problems using test scripts, personal expertise and probing questions. # Assisted customers in identifying issues and explained solutions to restore service and functionality. # Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks. # Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions. # Activated accounts for clients interested in new services. # Submitted service tickets for equipment maintenance requests. Tier 2 Technical Support Symantec Jun 2015 - May 2016 (1 year) #Analyzed simple and complex issues to identify troubleshooting methods needed for quick remediation. # Documented all transactions and support interactions in the system for future reference and addition to knowledge base. # Assessed system hardware and software and suggested modiﬁcations to reduce lag time and improve overall speed. # Removed malware, ransomware and other threats from laptops and desktop systems. # Patched software and installed new versions to eliminate security problems and protect data. # Explained technical information in clear terms to non-technical individuals to promote better understanding. # Helped streamline repair processes and update procedures for support action consistency. Technical Support Bell Aliant Sep 2014 - Feb 2015 (6 months) #Helped streamline repair processes and update procedures for support action consistency. # Explained technical information in clear terms to non-technical individuals to promote better understanding. # Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks. # Engaged end-users and answered questions via email, phone, and live chat. Education University of Mindanao Neri Baliling - page 5 Bachelor of Arts - BA, Political Science and Government 2017 - 2018 Western Mindanao State University Bachelor of Arts (BA), Political Science 2010 - 2014 Performed well on almost all of the subjects specially majors. Skills Customer Service • Management • Training • Technical Support • Troubleshooting Neri Baliling - page 6