Nerfe Jay Ezra O. Reyes

Hi! I’m Nerfe Jay Ezra Reyes, a seasoned IT professional and customer support specialist with over 19 years of experience in the BPO, IT, and Managed Service Provider industries. I specialize in technical support, system administration, network troubleshooting, and customer service for U.S. and Australian clients. I’m also a Cisco Certified Network Associate (CCNA) and a fast learner eager to take on new technologies and challenges.

I’ve worked remotely with international teams handling:

• Desktop, server, and network device troubleshooting
• Backup solutions (Veeam, ShadowProtect, Backup Radar)
• Network monitoring tools (PRTG)
• Antivirus and endpoint security platforms (SentinelOne, VIPRE)
• Documentation tools (IT Glue, Excel, Google Workspace)

I'm detail-oriented, highly reliable, and proactive in finding solutions. Whether it's resolving technical issues, improving workflows, or providing excellent support, I always aim to deliver with accuracy and professionalism.

• If you're looking for someone who’s tech-savvy, communicative, and self-driven, I’d love to be part of your team. Let’s connect!