Neptalie Ann Tan

NEPTALIE ANN TAN E-COMMERCE ASSISTANT (--Kalayaan Avenue, Diliman, Quezon City, Philippines EXPERIENCE OPERATIONS COORDINATOR PERSONAL PROFILE E-commerce assistant with with a strong background in website management, customer service, marketing, and sales support. Skilled in analyzing products and contracts, ensuring accuracy and quality control, optimizing eCommerce strategies, and proficient in Excel. A team player with excellent communication and leadership skills, willing to take on new challenges and drive growth and success for your company. SKILLS MS Office + Excel Google sheets Canva Data entry and analytics Social Media management Inventory Management Communication and interpersonal skills Problem-solving Team player Active listening Resilient Trainable to new tasks EDUCATION BACHELOR OF SCIENCE IN TOURISM MANAGEMENT Polytechnic University of the Philippines - Sta Mesa Manila- Goway Travel Ltd. , Ortigas, Pasig FEB 2022- PRESENT Successfully streamlined the process of analyzing and updating contracts from Toronto Suppliers using Ivector. Ensured that all rates were accurately loaded in the system, minimizing errors and avoiding mispricing, which saved time and resources for the company. Part of the engagement team that organizes and implements monthly events for the Manila branch SENIOR SALES ANALYST Flash Sales, Shopee PH, BGC Taguig JAN 2019-FEB 2022 Increased Flash Sales revenue by analyzing and prioritizing the best deals and working closely with cross-functional teams to ensure timely execution. Led a team of analysts and successfully coached them to achieve their KPIs while maintaining high-quality work standards. HOTEL RECEPTIONIST Kerry Sports Gym & Spa, Shangri-la at the Fort, BGC Taguig OCT 2016-JAN 2019 Increased customer satisfaction ratings by 20% through efficient management of the spa/gym bookings, a delegation of therapists/rooms, and timely resolution of guests' concerns and complaints. Optimized and implemented an improved system for documenting sales reports and audits, resulting in a 30% increase in accuracy and efficiency, while collaborating with the finance team to ensure compliance with internal policies and procedures. SALES AND MARKETING AGENT Cross Realty and Documentation Services, Marikina NOV 2016-MAY 2018 Closed several deals by effectively managing and updating company listings and documents. Conducted onsite oculars with prospective buyers and negotiated with brokers, owners, and other agents to secure the best possible deal for my clients.