Nephtaly Tumanguil

Hi! I’m Neph, a highly experienced Customer Service and Technical Support Supervisor with over 15 years in the BPO industry, including leadership roles at IQOR and Alorica. I specialize in resolving complex issues with empathy, coaching support teams, and driving CSAT and KPI performance.

As part of Smart EGG, a top-tier Upwork agency built by CSR veterans, I bring not only deep industry knowledge but also proven leadership in voice, email, and chat support across eCommerce, SaaS, healthcare, and more.

✅15+ years of support experience

✅7+ years in a supervisory role

✅Tech-savvy: Zendesk, Freshdesk, Microsoft 365, Canva

✅Strong in QA, conflict resolution, documentation, and escalation handling

✅Available to work Fulltime

If you need someone reliable, resourceful, and battle-tested in customer care, I’d love to help your business thrive.