Nephtalie Stressed

DELRAY BEACH, FL •-•- NEPHTALIE STEPHENE Medical Billing/Administrative Professional PROFESSIONAL SUMMARY Detail-oriented and highly organized Administrative and Billing Specialist with experience in healthcare and data entry, adept at leveraging advanced skills in billing accuracy, HIPAA compliance, and ICD-10/CPT/HCPCS coding to enhance operational efficiency. Demonstrates exceptional ability in streamlining processes and fostering cross-team collaboration, resulting in improved communication and productivity. Committed to driving innovative solutions and maintaining the highest standards of confidentiality and compliance in fast-paced environments. EMPLOYMENT HISTORY ADMINISTRATIVE ASSISTANT (HYBRID) Feb 2024 - Feb 2025 Cbiz Boca Raton, FL Entered, verified, and organized sensitive data for cost segregation reporting. Streamlined office processes, resulting in noticeable improvements in response times and increased staff productivity. Streamlined document handling processes, enhancing submission speed and maintaining strict confidentiality across sensitive data. Utilized Workday to enhance cross-team coordination, improving communication efficiency and reducing document update time. Maintained comprehensive records of administrative tasks, fostering compliance with corporate policies while supporting team needs. OFFICE COORDINATOR Custom Artisan Cabinetry Coordinate schedules, billing, vendor, and client communication for efficient operations. Ensure documentation accuracy, improving service reporting and invoicing turnaround. Maintain client orders and inventory records, ensuring timely deliveries and minimal errors. Enhance office efficiency by resolving workflow issues, reducing operational delays. Facilitate teamwork across departments, boosting project productivity measurably. Oct 2019 - Feb 2024 Boca Raton, FL MEDICAL RECEPTIONIST Jun 2016 - May 2018 Boca Raton Regional Hospital Boca Raton, FL Managed electronic filing, cutting paperwork time, boosting record retrieval efficiency. Enhanced patient experience by analyzing feedback, improving service ratings. Facilitated accurate patient info exchange, improving care delivery. Maintained critical logs for hospital operations and audits. Supported patient intake, collaborating across departments. Maintained accurate patient records and ensured compliance with healthcare regulations, bolstering data integrity and patient safety. Streamlined electronic filing processes, significantly enhancing record retrieval efficiency and reducing patient wait times. CUSTOMER SERVICE & PAYMENT PROCESSING ASSOCIATE Jun 2015 - Jun 2016 Walmart Greenacres, FL Maintained accuracy in cash handling and transaction entry. Delivered exceptional customer service by addressing inquiries and resolving issues, leading to enhanced customer satisfaction and loyalty. Worked closely with team members to streamline inventory management, ensuring product availability and reducing stock discrepancies. Processed payments efficiently in a high-volume environment, ensuring accuracy and reducing transaction errors, which improved operational efficiency. Coordinated with team members to streamline payment processing workflows, enhancing overall service speed and customer satisfaction. Maintained meticulous records of cash handling and transaction entries, ensuring financial accuracy and compliance with corporate standards. SKILLS Billing & Data Entry Accuracy, Healthcare Administrative Support, HIPAA Compliance & Confidentiality, ICD-10 / CPT/HCPCS Coding (Knowledgeable), Client Relations, Microsoft Office Suite (Excel, Word, Outlook, Teams), Communication & Team Collaboration, Problem Solving & Discrepancy Resolution, Workday | SAP (familiar) | and Safe send, EHR System, Medical billing , Healthcare Terminology, CRM. EDUCATION DIPLOMA East Orange Campus High School Aug 2013 East Orange, NJ MEDICAL BILLING AND CODING Palm Beach State College Training in insurance claim submission, CPT/ICD-10 coding, patient billing, and EHR software Focused on HIPAA regulations, appeals, and electronic claim tracking May 2025 Boca Raton, FL LANGUAGES Creole.