Neo Ruscel Flores

neo ruscel flores GENERAL VIRTUAL ASSISTANT SALES REPRESENTATIVE CUSTOMER SERVICE REPRESENTATIVE PROFILE CONTACT A HIGHLY ORGANIZED AND HARD-WORKING INDIVIDUAL LOOKING FOR A RESPONSIBLE POSITION TO GAIN PRACTICAL EXPERIENCE AND. TO MAKE USE OF MY INTERPERSONAL SKILLS TO ACHIEVE GOALS OF A COMPANY THAT FOCUSES ON CUSTOMER SATISFACTION AND CUSTOMER EXPERIENCE - Neo flores - EXPERIENCE SKILLS SENIOR APPOINTMENT SETTER • SALUSPRIME • JULY 2016 – MAY 2017 •CALLING AND SCHEDULING MEETINGS AND EVENTS FOR PROSPECTS. •EXPLAINING THE BENEFITS THEY WILL GET IN ATTENDING THE SEMINAR, SPECIALLY THOSE WHO ARE MORTGAGE PAYER AND PEOPLE THAT ARE INTERESTED IN PROPERTY INVESTMENT. •PRODUCING SALES IN COMPANY IN EVERY SOLID AND QUALIFIED CALLS MADE. •ATTENDING ADMIN TASK, SUCH AS EMAILING THE CUSTOMER FOR THE EVENT DETAILS, REPORTING FOR THE END OF SHIFT QUOTA. CUSTOMER SERVICE/SALES REPRESENTATIVE • TELEPERFORMANCE• JULY 2017 – JUNE 2019 •OPEN AND MAINTAIN CUSTOMER ACCOUNTS BY RECORDING ACCOUNT INFORMATION •RESOLVE PRODUCT OR SERVICE PROBLEMS BY CLARIFYING THE CUSTOMER'S COMPLAINT; DETERMINING THE CAUSE OF THE PROBLEM; SELECTING AND EXPLAINING THE BEST SOLUTION TO SOLVE THE PROBLEM; EXPEDITING CORRECTION OR ADJUSTMENT; FOLLOWING UP TO ENSURE RESOLUTION •MAINTAIN FINANCIAL ACCOUNTS BY PROCESSING CUSTOMER ADJUSTMENTS •Recommend potential products or services to management by collecting customer information and analyzing customer needs •Prepare product or service reports by collecting and analyzing customer information •Contribute to team effort by accomplishing related results as needed •Manage large amounts of incoming calls •Generate sales leads •Build sustainable relationships of trust through open and interactive communication 1.Analytical skills 2.Communication skills 3.Computer skills 4.Conceptual skills 5.Creative thinking skills 6.Critical thinking skills 7.Decision-making skills 8.Employability skills 9.Interpersonal skills 10.Management skills 11.Marketing skills 12.Organizational skills 13.Problem-solving skills 14.Project management skills 15.Soft skills and hard skills 16.Teamwork skills 17.Technical skills 18.Time management skills EDUCATION •HOLY CROSS DAVAO COLLEGE BS in BPE - VOLUNTEER EXPERIENCE OR LEADERSHIP • School Supreme Government Officer. • Used to join Different freelancing modelling to use my advocacies.