Neno

EUROPEAN CURRICULUM VITAE FORMAT PERSONAL INFORMATION Name Address Telephone BAICHEV, NENO SVETOSLAVOV Dalbakkevej 17, V Ulslev 4894 Øster Ulslev mobile phone:- Fax E-mail Nationality Date of birth -Bulgarian- WORK EXPERIENCE •- - • Name and address of employer • Type of business or sector • Occupation or position held • Main activities and responsibilities Telenor Bulgaria EAD, jk. Mladost IV, Business Park Sofia, building 6. Telecommunication company Call Center Representative Serving customers by determining their inquiries; resolving cases and problems around clients trouble; maintaining call center statistics by entering information; keeping equipment safe by following established procedures; keeping correspondence and working with the colleagues; upholding high features by being strict, accurate and focus on work only; organizing deliveries to customers in the country; work with specific software; EDUCATION AND TRAINING •- – • Name and type of organization providing education and training • Principal subjects/occupational skills covered • Title of qualification awarded •- - • Name and type of organization providing education and training • Principal subjects/occupational skills covered • Title of qualification awarded • Level in national classification (if appropriate) Page 1 - Curriculum vitae University College Sjælland Leisure Management, Education within the leisure industries Bachelor degree 157 Spanish High School Spanish language, English language, Mathematics, Bulgarian language Secondary education PERSONAL SKILLS AND COMPETENCES Acquired in the course of life and career but not necessarily covered by formal certificates and diplomas. MOTHER TONGUE BULGAIAN OTHER LANGUAGES • Reading skills • Writing skills • Verbal skills ENGLISH Excellent Excellent Excellent SPANISH Good Good Good DANISH Basic Basic Basic SOCIAL SKILLS AND COMPETENCES Living and working with other people, in multicultural environments, in positions where communication is important and situations where teamwork is essential (for example culture and sports), etc. Excellent work organization, organizational skills of small and medium team, excellent communication skills, skills in negotiation, ability to listen interlocutors, achieve targets, take initiatives, flexibility on the job, ability to persuade, adaptability; ORGANISATIONAL SKILLS AND COMPETENCES Coordination and administration of people, projects and budgets; at work, in voluntary work (for example culture and sports) and at home, etc. Since 2007 volunteer participant in CISV TECHNICAL SKILLS AND COMPETENCES With computers, specific kinds of equipment, machinery, etc. SPORTS SKILLS AND COMPETENCES DRIVING LICENCE(S) ADDITIONAL INFORMATION Page 2 - Curriculum vitae WINDOWS; MICROSOFT OFFICE; Multifunction devices; Siebel software; Trained football for 11 years; Trained basketball for 6 years; Trained volleyball for 3 years; Trained swimming for 1 year; Driving license B TELENOR BULGARIA EAD -