Nene Odiong

Nene Odiong -|https://www.linkedin.com/in/nene-odiong-4593aaa0/ Objective I am a results-driven sales professional with 8+ years of experience in direct sales, customer support, and operational management. Proven ability to exceed sales targets, build strong client relationships, and streamline processes using CRM tools. Skilled in cold calling, inbound/outbound sales, telemarketing, and appointment setting, with a focus on driving revenue growth. Currently enhancing expertise in cloud computing to support tech sales and customer engagement strategies. Core Skills     Sales & Relationship Management Cold Calling & Lead Generation Customer Relationship Management (CRM) Up-Selling & Cross-Selling Product Demonstrations & Presentation Sales Strategy & Negotiation Data Analysis & Strategy Adjustment Technical Support & Problem Solving Professional Experience Appointment Setter Aslan Roofing|United States(Remote) Dec '24 — Present       Conduct outbound cold calls to potential clients in the roofing and construction sector. Qualify leads based on their specific needs, ensuring a strong fit for our services. Effectively communicate the benefits of Aslan Roofing’s products and services. Set appointments for sales team members by engaging prospects and addressing their inquiries. Record and track lead information using CRM systems for smooth follow-up and sales conversion. Continuously meet or exceed call volume and lead generation targets. Sales Representative Dr Vigor BioScience | Remote May 2024 – Present     Proactively engaged in B2B sales activities, surpassing revenue goals through strategic upselling to new and existing clients. Conducted market analysis to align sales strategies with industry trends, enhancing client satisfaction and retention. Consistently achieved KPIs for cold calling, lead generation, and follow-up conversions, contributing to high client acquisition rates. Utilized CRM tools to manage sales activities, ensuring detailed client records and effective relationship building. Virtual Customer Support Wendy Atelier | Remote November 2020 – Present      Delivered prompt and accurate customer support via email, WhatsApp, and social media, maintaining high customer satisfaction. Generated quotes for inquiries, facilitating quick closures and enhancing customer experience. Monitored and resolved customer complaints, proactively addressing issues with tailored solutions. Recommended process improvements to streamline workflows, boosting efficiency and effectiveness. Collaborated with team members to enhance service quality through shared insights and workarounds. Direct Sales Executive Longrich Bioscience International October 2015 – October 2022      Led daily direct sales efforts, exceeding sales targets through inbound inquiries and proactive outbound lead generation. Conducted cost-benefit analyses to effectively position products in B2B and B2C markets. Built and maintained positive client relationships, driving repeat business and referrals, increasing overall sales revenue by 5%. Coordinated with internal teams to tailor marketing strategies, improving conversion rates and retention. Managed and analyzed sales data using CRM tools, providing actionable insights on market trends and customer preferences. Operations Manager Chicken Republic Division, Food Concepts and Entertainment Ltd March 2008 – November 2011     Directed and optimized sales operations, mentoring the sales team to exceed monthly revenue targets. Analyzed market trends and customer feedback, implementing strategies that boosted sales by 10%. Trained sales personnel on engagement techniques, improving overall team performance. Introduced cost-saving initiatives and developed sales strategies that enhanced profitability and efficiency. Education B.Sc in Microbiology University of Uyo Certifications    Customer Service Problem Solving and Troubleshooting – LinkedIn Learning (Jan 2022) Creating Positive Conversations with Challenging Customers – LinkedIn Learning (Jan 2022) Project Management Foundations – LinkedIn Learning.