Nenad Jovanovic

Profile Accomplished Business Analyst Manager and Certified Scrum Master with 15+ years of experience in business process optimization, project management, and Nenad Jovanović team leadership. Proven ability to lead cross-functional teams, bridge business and technical gaps, and drive measurable results in complex environments. Expertise in B U S I N E S S A N A LY S I S C O N S U LT A N T Agile methodologies, stakeholder engagement, and operational monitoring to foster innovation and efficiency. Details Belgrade Employment History Serbia Business Analyst Consultant, 10 Seniors, Belgrade - JANUARY 2025 — PRESENT - • Leading a team of senior professionals specializing in business analysis, process management, and software solutions. Links Linkedin • Spearheaded automation initiatives resulting in a minimum of 20% increase in operational efficiency. • Delivered high-quality solutions with minimal iterations, aligning with the company's "IT matters" philosophy. Skills Business Analysis & Process Business Analyst, ExamRoom.AI, Belgrade Improvement SEPTEMBER 2023 — JANUARY 2025 Operations Management & Financial Operations Agile & Scrum Methodologies Project Management & Team Leadership • Directed the full development cycle of a custom CRM platform, enhancing operational accuracy by 25%. • Collaborated with stakeholders to gather requirements and translate them into technical specifications. • Managed UAT processes, ensuring system quality through comprehensive test case creation. Financial & Credit Analysis Stakeholder Engagement & Business Analyst Manager / Consultant, eCore Services, Belgrade Relationship Management DECEMBER 2020—MARCH 2024 CRM Systems Development Risk Assessment & Decision Making Trading & Stock Market Analysis • Facilitate effective communication between clients and technical teams, ensuring requirements are accurately captured and implemented. • Working closely with Sales, Engineering, Product, and Solutions teams to improve processes, build better working flows, and give support. • Leading a team of Business Analysts, enhancing process flows and project delivery methodologies to improve client satisfaction and operational efficiency. Hobbies Music and Woodworking • Implemented Agile frameworks that boosted project turnaround time by 30%. • Creating procedures and improving the process of scoping within the Company • Scoped and delivered over 700 PRDs in 2023, with an average turnaround of 2-3 days.- As a BA team we worked on more than 700 scoping projects in 2023, with Languages an average of 2-3 days for PRD turnaround English Deputy Executive Director/Head of Operations, ABL Faktor d.o.o., Belgrade 2015—2021 Responsible for acquisition of clients, initial arrangement of factoring transactions, and control of receivables. Financial and credit analysis for new clients, planning, organization and correspondence with clients and buyers, operational backup, and day to day follow up Commodity Trader/ Analyst/Lecturer , ITS/ Charcharodon/Independent Trader, Belgrade 2010 — 2015 ITS Belgrade - International Trading School Sep 2011 - Dec 2011 The company, which focuses on education, monitoring, and analysis of global stock markets. I followed the commodities market, specialized monitoring, and analysis of gold. Independent trader, International currency exchange - Forex February 2011 – October 2015 - Trading Commodities and Currencies Carcharodon ltd - Split, Croatia October 2010 – February 2011. Representative brokerage house Charcharodon from Split, which is interested in consulting, analysis, and trading in Forex. Acquisition manager and trader. Teletrader DJ, International Teletrade Ltd certified merchant, May 2009 – February 2011 Back Office/Head of Retail department/Broker Assistant, Synergy Capital AD Belgrade, Belgrade FEBRUARY 2007 — SEPTEMBER 2010 Assistant broker in the trade sector, with the following responsibilities: assistant broker, relationship with customers, and retail. Working with clients and organizations on field projects. During 2009. and the current year, selected as a person in charge and responsible person for the retail sector and a back-office department. Education Foreign and Domestic trade, Belgrade Business School, Belgrade 2004 — 2009 Department: Marketing and Trade, Department of foreign and domestic trade. Graduated with a score of 10 on the topic: Belgrade Stock Exchange Courses Certified ScrumMaster (CSM), Scrum Alliance SEPTEMBER 2022 — SEPTEMBER 2024 Business Analysis Foundations: Business Process Modeling, LinkedIn Six Sigma Foundations, LinkedIn Leading with Innovation, LinkedIn "EU PROJECT MANAGMENT AND LEADERSHIP PROGRAM - EUPLM 2020", Balkan Security Network M AY 2 0 1 3 — J U N E 2 0 1 3 Anti-Money Laundering Annual conferences, Belgrade Chamber of Commerce M AY 2 0 1 5 — P R E S E N T Internships Voleneer, ACT Foundation, Belgrade 2017 — PRESENT Humanitarian Organization