Nemrunso Progress Ijezie

IJEZIE NEMRUNSO PROGRESS Port Harcourt, Rivers State, Nigeria-- Professional Summary I am a dedicated Virtual Assistant and seasoned Customer Service Representative with over 2 years experience. I have a genuine passion for people and a knack for problem-solving. I'm committed to delivering exceptional service. My goal-oriented approach and unwavering determination enable me to consistently achieve set objectives in a professional manner. I pay meticulous attention to details and am highly time-conscious. My core strengths lie in ensuring customer satisfaction and consistently surpassing client targets SKILLS ● ● ● ● ● ● ● Excellent time management and organization Effective communication skill both written and verbal Proficient in various CRM tools Ability and willingness to learn and adapt to new processes and systems quickly. Problem-solving Empathy and conflict resolution skills along with product or service knowledge. A good team player WORK EXPERIENCE Neural ICT Ltd, Port Harcourt Rivers State- Sales Executive June 2017-April 2020 ● Identifying leads, building relationships, understanding client’s needs, presenting solutions, negotiating terms, and closing deals ● promoting and selling products and services through targeted ads, listing on marketplace. ● Managing sales assistants, motivating and ensuring excellent service delivery. ● Attended business meetings and workshops with clients. Dawagold Logistics Nig. Ltd, Ibadan Oyo State — Business Development Manager January 2021-August 2022 ● ● ● ● ● Generated leads, made inbound and outbound calls and chats Enlightened clients about our services Set appointments and scheduled programs Attended meetings and developed strategies to drive company growth Collaborated with various teams to execute business expansion plans. EDUCATION 2007 Bachelor of Science: Applied Microbiology and Brewing Nnamdi Azikiwe University, Awka Anambra State, Nigeria CERTIFICATION/TRAINING ● ● ● ● ● AfriHUB Nigeria, Universal Mandatory IT Training(UMITT) National Institute of Management (NIM), Proficiency Certificate in Management Digital Witch Tech. Community Carriers In Tourism: Customer Support Virtual Experience Program Coursera: Google Technical Support Fundamental