Nelson Robleto

NELSON DAVID ROBLETO RAMIREZ CONTACT INFORMATION Electronics Technician • Experienced specialist with a passion for delivering outstanding service. • Self-motivated, team player with strong organizational and interpersonal • skills. Always looking to learn new skills, take on extra responsibilities, and grow professionally. EXPERIENCIA Managua, Nicaragua  Julio 2020 - Diciembre 2020 Operation Team Leader Concentrix Consistently met my short and long-term targets. • Processed a range of documentation and entered information into databases. • Trained, coached, and supervised new sta members. • Supervised and delegated tasks to a team of 17 people. Email-om Dirección Villa libertad, Vulcanizacion l os trillisos 15 Cuadra al sur 1 y 1/2 Cuadra arriba, Bo Nuev a Nicaragua Teléfono- Fecha de nacimiento- Nacionalidad Managua, Nicaragua  Octubre 2019 - Julio 2020 Junio 2017 - Octubre 2019  Subject Matter Expert Concentrix Nicaraguense Pitched ideas on how to improve performance and e ciency. • Helped management to identify work ow issues and nd solutions. Proactively participated in meetings and helped create • new practices. • Processed a range of documentation and entered information into databases. HABILIDADES Customer Service Representative Concentrix Handled customer complaints with empathy and composure. • Answered calls, responded to emails, and spoke with clients face-to-face. • Processed a range of documentation and entered information into databases. EDUCACIÓN Managua, Nicaragua  English Academia Nacional de Idiomas  High School Inst. Miguel De Cervantes 2016 Managua, Nicaragua 2015 • Teamwork • Problem-Solving • Customer service • Leadership • Public speaking • Handling con ict • Mentoring IDIOMAS English Intermediate. Academia Nacional de Idiomas