Nelson Jr Mahilom

NELSON JR MAHILOM Brgy. Bagong Silang, Puerto Princesa City 5300 Palawan |-|-- EXPERIENCE March 2022 – March 2023 ACCOUNTING AND BOOKKEEPING TEAM LEADER, CYBERCO Inc, USA ∙ HANDLING FINANCIAL ADVISORS WHO MONITOR CLIENT’S ACCOUNT. ∙ Maintaining client’s book of account updated. ∙ Analizing, recording, and reporting of transactions. ∙ Managing Client Calendar ∙ Organizing file and safeguarding. ∙ Developing and implementing growth strategies to achieve goals of the team and company. ∙ Maintaining a strategic team plan in place. ∙ Generating reports. APRIL 2020 – August 2022 SHORT-TERM RENTAL MANAGEMENT,UK STAYKEEPERS ∙ Managed a portfolio of 100+ properties across the UK, ensuring high occupancy rates and excellent guest satisfaction. Iconical London ∙ Managed a portfolio of 16 properties across London, ensuring high occupancy rates and excellent guest satisfaction. ∙ Coordinated all aspects of guest communications, bookings, and check-ins/check-outs, achieving a 95% positive feedback rating. ∙ Utilized PMS to optimize pricing and occupancy rates, resulting in 75% to 90% occupancy rate. ∙ Maintained high standards of cleanliness and maintenance to ensure positive guest experiences. ∙ Collaborated with maintenance staff and contractors to promptly address any property issues. MARCH 2020 – APRIL 2021 GENERAL MANAGER, P4P NACPAN HOLDING CORPORATION ∙ HANDLING TWO BUSINESS ESTABLISHMENT: NACPAN BEACH GLAMPING (HOTEL AND ACCOMMODATION) AND SUNMAI BEACH BAR AND RESTAURANT ∙ Overseeing daily business operations. ∙ Developing and implementing growth strategies. ∙ Creating and managing budgets. ∙ Improving revenue. Hiring employees. ∙ Evaluating performance and productivity. ∙ Analyzing accounting and financial data. ∙ Researching and identifying growth opportunities. ∙ Generating reports and giving presentations. JAN 2019 – FEBRUARY 2020 COACH / SUPERVISOR, SITEL PHILIPPINES INCORPORATED ∙ Some of our duties include communicating company goals, safety practices, and deadlines with designated teams. I am responsible for motivating team members and assessing our performance and evaluation. ∙ Responsible on creating an action plan for team and individual opportunities. ∙ Responsible for coaching the agent’s behavior and personal issues. OCTOBER 2017 – JANUARY 2019 CUSTOMER SERVICE REPRESENTATIVE, SITEL PHILIPPINES INCORPORATED ∙ Managing large amounts of inbound and outbound calls in a timely manner. ∙ Following call center security, procedure and policy when handling different topics. ∙ Identifying customers' needs, clarify information, research every issue and providing solutions. EDUCATION APRIL 2020 BS. Education, HOLY TRINITY UNIVERSITY APRIL 2019 BS. ACCOUNTANCY, HOLY TRINITY UNIVERSITY APRIL 2011 SECONDARY EDUCATION, ABORLAN NATIONAL HIGH SCHOOL APRIL 2007 ELEMENTARY EDUCATION, ABORLAN CENTRAL SCHOOL ∙ SALUTATORIAN ACTIVITIES AND TRAINING ∙ Managerial Training o People Handling Management o Marketing And Strategy Management o Food Safety Management o Shift Excellence Practices o Customer relation Management ∙ Coach / Supervisor o Curriculum Evaluation o Instant Coaching ∙ Well organized ∙ Capable of managing multiple project and meeting the deadline ∙ Excellent time management skills development through working while full time student status. O o o o Root cause Analysis and Red zone Intervention Operation Check Point Icoach Skill Knowledge Enhancement Plan (SKEP) trained SKILLS ∙ Highly creative and goal oriented ∙ Hard working and dedicated ∙ Computer literate ∙ Well knowledge on how to run business ∙ Marketing specialist ∙ Experienced team leader CHARACTER REFERENCES KRISCELINE ANN O. VALONES, CPA, CFE MANAGING PARTNER, APO KPO & CO., CPA’S 123 MALVAR ST. PUERTO PRINCESA CITY- IMELDA P. SALVA LEARNING MANAGER, SITEL PHILIPPINES INCORPORATED EASTVILLE CITYWALK, BGY. SAN PEDRO, PUERTO PRINCESA CITY 5300 PALAWAN- MARY JEAN PALASIGUE COACH/SUPERVISOR, SITEL PHILIPPINES INCORPORATED EASTVILLE CITYWALK, BGY. SAN PEDRO, PUERTO PRINCESA CITY 5300 PALAWAN- NELSON JR MAHILOM APPLICANT