Nelson Barrientos

Nelson David Barrientos Henriquez -(- Tegucigalpa, Honduras Psychologist WORK EXPERIENCE Recruiter - IntouchCX Tegucigalpa, September 2024 - December 2024 Responsible for identifying, attracting, and selecting qualified candidates. Utilize interview and evaluation techniques to ensure the hiring of personnel aligned with the company's objectives. Team Leader - IntouchCX Tegucigalpa, November 2020 - August 2024 Responsible for managing teams, monitoring performance, resolving conflicts, and ensuring the achievement of quality and efficiency objectives. Promote a productive and motivating work environment. ABOUT ME Psychologist with experience in personnel management, exceptional skills in leadership, conflict resolution, and performance improvement. My focus on empathy and effective communication allows me to create a collaborative and motivating work environment. Additionally, I have experience as a recruiter, where I utilized my skills to select suitable candidates, improve retention, and foster a committed team. My experience and training enable me to make a significant contribution in the business field and in human resources management. Customer Service Agent - IntouchCX Tegucigalpa, March 2019 - October 2020 Attend to inquiries and questions, resolve technical issues, and provide efficient assistance, ensuring customer satisfaction and the prompt resolution of incidents. Front Desk - Hotel Honduras Maya Tegucigalpa, August 2017 - August 2018 Welcome guests, perform check-in and check-out, manage and create reservations, provide information about products and services. ACADEMIC BACKGROUND Bachelor's degree in Psychology January 2013 - June 2017 Universidad Católica de Honduras Tegucigalpa / Honduras High School Diploma in Science and Humanities January 2002 - December 2012 Instituto Salesiano San Miguel Tegucigalpa / Honduras LANGUAGES Spanish English