Nelson Alvarado

NELSON ALVARADO Project Lead  Managua, Nicaragua  -  -  linkedin.com/in/nelsonalvaradoc/ Work experience 2022 - Present Project Coordinator - Trax Retail - Longshifts OPS Department Alia Services Execute, communicate, and document tasks related to project completion in the platform. Communicate with field merchandisers on behalf of the project. Manage schedules of merchandisers across North America to ensure timely and cost-effective project completion. Work cross-functionally as a key contact between internal teams and stakeholders. Maximize earned revenue against a contract. Proven experience in a client-facing, recruiting, executive search, or project management role within professional services or related organization (sales, consulting, talent acquisition). Prioritization skills to balance multiple projects with set deadlines in a fast-paced environment. Strong oral and written English proficiency and communication skills with an ability to easily establish rapport with others. Hard Skills Microsoft 365 Basic Autocad 2D Trello 2021 - 2022 Soft Skills Ensured full staffing of projects by effectively managing the recruitment process. Followed up on project progress and ensured timely completion by monitoring and analyzing project data. Followed up with representatives and built professional relationships to ensure their commitment towards the projects. Effectively managed project resources and provided support to team members to ensure successful project outcomes. Monitored project budgets and resource utilization to ensure financial objectives were met. Collaborated with cross-functional teams to ensure effective communication and coordination of project activities. Work under pressure Problem Solving Adaptability Critical Thinking Strong Work Ethic Languages English Spanish 2020 - 2021 Project Coordinator - Own Business TECNOYESO Supervised project status and progress according to schedule, ensuring that all activities were completed on time and within budget. Handled materials inventory and optimized resources to ensure efficient project delivery. Worked under pressure and on a problem-solving basis, attending to client remarks and resolving issues promptly. Prepared and presented project status reports to clients and stakeholders, highlighting progress, risks, and opportunities for improvement. Managed project budgets and expenses to ensure financial objectives were met. Education- Bachelor's degree - Industrial Engineering Universidad Centroamericana Specialty - Quality Control and Management Thesis: Business plan on operational analysis for Corporate improvements and budgeting Project Specialist/Scheduler - Trax Retail - Longshifts OPS Department Alia Services 2019 - 2020 Costumer Service Representative - Account & Billing CONCENTRIX Provided exceptional customer service to clients, resolving account and billing issues in a timely and effective manner. Assisted customers with inquiries, complaints, and disputes related to their accounts, billing statements, and payment history. Maintained accurate records of customer interactions and transactions, updating account information as needed. Collaborated with cross-functional teams to address customer needs and concerns, escalating issues as appropriate. Resolved billing disputes and discrepancies, ensuring accurate billing and timely payment. Coordinated with other departments to ensure seamless billing and payment processes. Managed customer expectations and provided accurate information about billing policies, procedures, and deadlines. 2018 - 2019 Commercial/ Human Resources Internship Unilever Monitored inventory control of traditional market customers in the Southeast and West zones, ensuring adequate stock levels and minimizing stock-out situations. Managed the use and condition of Personal Protection Equipment (PPE) used by merchandisers in the Southeast and West zones. Conducted price monitoring of products and competition in the Southeast and West zones, ensuring competitive pricing and identifying opportunities for improvement. Prepared executive sales scorecards for Controlled Distribution, providing insights into sales performance and opportunities for growth. Supervised the performance of merchandisers in the Southeast and West zones, providing feedback and coaching as needed. Developed the company's Employer Brand to attract young talent, ensuring alignment with the company's mission, vision, and values. Managed the inventory of Human Resources assets, ensuring availability and maintenance of HR-related equipment and materials.