Nelson Albarrán

NELSON ALBARRÁN ADMINISTRATIVE ASSISTANT CONTACT INFO - - Medellín, Colombia https://www.linkedin.com/in/nelson albarrán/ PROFILE Dedicated professional with hands-on experience in administrative support and customer service. Proven track record of keeping office operations smooth, enhancing efficiency, and providing excellent client support. Skilled in organizing schedules, managing communications, and solving customer issues effectively. Committed to creating a positive and productive work environment through practical problem-solving and teamwork. EXPERIENCE Recruitment & Selection Specialist /- Customer Service Representative Workvantage International, Ontario / Quito Served as the primary point of contact for clients. Conducted regular client meetings. Managed candidate sourcing through job boards, social media, and networking. Maintained and updated client and candidate data in CRM systems (Zoho Recruit, Streak). Prepared and proofread documents, reports, and correspondence. Provided training and support to new team members and resolved process challenges English Instructor IBC International, Ecuador 2019 Designed and delivered engaging lessons tailored to diverse learning styles. Provided personalized support to boost student confidence and academic growth. Integrated cultural elements into the curriculum to enhance students' global perspectives. Fostered a collaborative classroom environment and addressed student challenges effectively. - Supported the Office Manager with handling reservations and scheduling Answered and directed calls, providing prompt and accurate information Managed guest check-ins and check-outs, ensuring a smooth arrival and departure. Planned and organized events, including coordinating logistics and catering Conducted hotel and site tours, maintained cleanliness and operational standards. Customer Service and Sales Representative ADT Security, USA - Promoted and sold security systems, identifying customer needs and recommending appropriate solutions. Handled customer inquiries and provided information about products and services via phone, email, and chat. Coordinated service appointments for installations and maintenance, ensuring timely execution. Maintained accurate customer records in the system. SKILLS EDUCATION Bachelor of Arts: Modern Languages Universidad de Los Andes Host / Administrative Assistant Hacienda San Agustín de Callo, Ecuador 2017 Adapting communication styles Strong verbal and non-verbal communication Targeted support Teamwork and inclusivity Critical thinking and problem-solving