Nelson Adeniyi

With a Master of Science in Organizational Psychology and a proven track record of delivering exceptional customer support as a Customer Support Executive at MultiChoice Nigeria, I have demonstrated a strong passion for fostering positive workplace environments and delivering exceptional customer service. As a Customer Support Executive at MultiChoice Nigeria, I spearheaded the management and modification of customer accounts, resulting in an outstanding customer satisfaction rate of 98%. By reducing the average response time to customer inquiries by 30% through the implementation of streamlined communication processes, I effectively enhanced customer experiences while maintaining a high level of service quality. Furthermore, my role required me to collaborate cross functionally to address incidents promptly, ensuring the mitigation of potential escalations and the enhancement of customer trust.

My Skills are but not limited to:

• Conflict resolution and escalation management
• Detail-oriented and organized
• Excellent judgement and empathy
• Basic knowledge of Excel/Google sheets
• Ability to work independently and thrive in a fast-paced environment

My cultural competence, active listening skills, and problem-solving abilities further enable me to effectively engage with stakeholders, build strong relationships, and drive positive outcomes.

If you're looking for a Customer Support Representative who prioritizes exceptional service and values long-term client relationships, then look no further! I'm excited to work with you and help your organization thrive.