Nellyrrister Chinonso Obi

OBI NELLYRRISTER Aba, Abia State, Nigeria PROFESSIONAL SUMMARY Results-driven Customer Service and Sales Professional with over 4 years of experience delivering exceptional customer experiences and driving revenue growth at MultiChoice Group. Proven ability to handle high-volume customer interactions, resolve complex issues, and convert prospects into loyal customers through effective communication and relationship management. Skilled in upselling, customer retention, CRM tools, and problem resolution, with a strong passion for exceeding targets and improving customer satisfaction. Seeking to leverage my expertise in a dynamic organization where performance and growth are valued. CORE SKILLS *Customer Relationship Management (CRM) *Sales & Upselling Techniques *Customer Retention Strategies *Complaint Resolution *Communication & Interpersonal Skills *Time Management & Multitasking *Microsoft Office (Word, Excel) *Call Handling (Inbound & Outbound) *Team Collaboration PROFESSIONAL EXPERIENCE Customer Service / Sales Representative MultiChoice Nigeria Nigeria June 2021-Present Key Responsibilities: *Managed high-volume inbound and outbound customer interactions daily *Resolved customer complaints efficiently, ensuring satisfaction and retention *Promoted and sold company products including subscription upgrades and add-ons (e.g., Showmax) *Maintained accurate customer records using CRM systems *Followed up with inactive customers to drive re-subscription Key Achievements: *Consistently met and exceeded monthly sales and customer retention targets *Improved customer satisfaction through effective problem resolution and communication *Successfully reactivated inactive accounts, contributing to increased revenue *Recognized for strong communication skills and customer engagement EDUCATION Higher National Diploma in Accounting Abia State Polytechnic Aba 2017 CERTIFICATIONS IT Support - Digital Witch Academy -2026 KEY STRENGTHS *Strong ability to build and maintain customer relationships *Fast learner and adaptable in dynamic environments *Professional, confident, and persuasive communicator REFEREES Available upon request.