Nellius Mukami

NELLIUS MUKAMI VIRTUAL ASSISTANT RESUME - |-SUMMARY ● Highly organized and detail-oriented Virtual Assistant with over 3 years of experience in providing comprehensive administrative and technical support to diverse clients. ● Adept at managing schedules, handling communications and emails, and streamlining operations to enhance productivity and efficiency ● I specialize in creating structure, streamlining workflows, and delivering seamless support. CORE SKILLS Email & Calendar Management Customer Service Administrative Support ●​ ●​ ●​ CRM Social Media Management Emotional Intelligence ●​ Project Management ●​ Automation Tools ●​ Adaptability and Flexibility WORK EXPERIENCE Freelance Virtual Assistant​ May 2023 - Nov 2024 Remote ●​ Provided high-level administrative support by managing calendars, scheduling meetings, and coordinating travel to ensure seamless daily operations. ●​ Oversaw client communication, email management, and follow-ups, maintaining strong relationships and enhancing customer satisfaction. ●​ Assisted in event planning and execution, liaising with vendors, coordinating logistics, and ensuring events ran smoothly from start to finish. ●​ Managed confidential documents, contracts, and financial records, ensuring accuracy and compliance with company policies. ●​ Created and maintained reports, presentations, and proposals, streamlining workflows and improving efficiency. ●​ Spearheaded social media management efforts, curating content and engaging with audiences to boost brand visibility. Caregiver & Administrative Support ​ Oct 2022 - Mar 2023 Private Client – Nairobi ●​ Strategically coordinated the client’s medical appointments, medication schedules, and hospital logistics to ensure optimal healthcare management. ●​ Managed end-to-end financial processes including invoicing, pharmacy procurement, and expense reconciliation, enhancing operational efficiency. ●​ Acted as the primary point of contact between the client and healthcare providers, facilitating clear and timely communication of medical information. ●​ Maintained accurate digital and physical records of medical visits, prescriptions, and expenses, ensuring easy access and compliance. EDUCATION Self Learning & Practical Training – Nairobi,Kenya Virtual Assistant & Social Media Management Alison Online Learning – Remote Virtual Assistant Program Jan 2024 May 2023 VOLUNTEER ACTIVITIES Administrative Assistant Volunteer Sept 2024 - Dec 2024 Managing administrative tasks and developing social media strategies, creating content, scheduling posts and increasing engagement and awareness. Event Coordinator Volunteer Jan 2024 – Aug 2024 Assisted in promoting events through social media, email campaigns and community outreach INTERESTS Health and Wellness LANGUAGES ●​ Kiswahili - Native ●​ ●​ Women Empowerment ●​ ●​ English - Fluent ●​ ●​ Graphic Design