Nell Vinne Umali

NELL VINNNE IGNACIO UMALI 265E A.Bonifacio St.Hagdag Bato Itaas Mandaluyong City Cellular Phone: - Email:- PROFILE: Mentored and guided employees ensuring all were trained in product knowledge and capable of performing assigned duties. Demonstrated knowledge of company's mission, purpose, goals, and the ability to help employees successfully achieve them. Customer Oriented Exemplary Customer Service and Customer Interaction Skills Responsible and hardworking Strong multi-tasking abilities Computer literate (MS Office program) ______________________________________________________________________________ PROFESSIONAL EXPERIENCE: Inspiro Relia Inc. (Former SPI CRM ) Makati City, Philippines (June 2016 - Present) Team Lead (October 2019 - Present) Dish Network (United States of America)  Drive strong performance management in the team through clear expectations, performance appraisals, and feedback  To develop existing team members to improve their performance to deliver front line customer service  Analyses Sales Management information in order to comment on and improve performance  Implement improvements with individuals who may not be on target by performance managing quickly and efficiently Mentor (March 2019 - October 2019)  Floor walks, buddy up to new hires for immediate assistance in terms of products and right process.  Give real time feedback to correct associates behaviors and how can it be handled differently. Inside Sales Associate (June 2017 – April 2019)  Assisting customers to process installation of satellite TV service, internet and phone.  Providing best offer that will suit customer’s needs. Customer Care I (June 2016 – May 2017) Western Union ( North America and Canada)  Resolves inquiries on average on a weekly basis, dealing with all types of inquiries including service and billing issues, product information queries, and numerous other matters related to customer subscription.  Assisting customers for change request like name of the receiver, location for pick-up and other errors. Convergys Philippines Inc. (Former STREAM Global Services) Mandaluyong, City, Philippines (May 2014 – June 2016) Sales Associate I (May 2014 – June 2016) Time Warner Cable now Spectrum ( Midwest)  Provide real time trouble shooting steps over the phone  Make service changes, recommend service options, and schedule installations for phone, television cable, and internet lines  Seize opportunities to up sell products by creating the need for customers. EDUCATIONAL ATTAINMENT: Bachelor of Science in Business Administration Major in Financial Management BACHELOR’S DEGREE St. Mary’s College of Baliuag Baliuag Bulacan REFERENCES: Available upon request.