Neliza Montuya

Montuya, Neliza R. mobile#- Lot 3 Block 20 Peach Road Palmera Hills 6 Taytay, Rizal-- Employment History: Resume Summary (March 2019- Current) Current Position : Customer Service Specialist (Freelancer) Part Time Position (Flexible time) Location: United Kingdom Current Specialization Years of Experiences : Customer Service/Social Media Mgmt. : 16 RESPONSIBILITIES:          Social Media Mgmt. (Facebook and Instagram) Customer Service Email Management Managed Disputes (PayPal and Shopify) Order Fulfillment Managed and monitored customer inquiry tracker Process Refunds Communicate to suppliers (order replacement and returns) Product Research Tracking shipment customers order (December 2017-December 2019) DXC Technology, Inc. Formerly: HPE (Hewlett Packard Enterprise) Current Position : Business Management Operation Analyst Origin Energy, Inc. (Australia) Current Specialization : Business Mgmt./Finance & Accounting Highest Education : Bachelor of Science in Accountancy RESPONSIBILITIES:     Forecasting Report Analysis Invoice Billing Assurance, Documentation and Validation of data. Cola Calculation – Based in Australia Index Intercompany Work Order Report Analysis and Tracker Report. ❖ ❖        Manage Accounts Receivable and Provide Analysis Report Governance Report Presentation to Client Manage client dispute and PO issues Cost Management and Analysis Report Monitored DSO target per month Worked closely with the AB Manager improvement of account Financial. Other Adhoc task CLIENT DUTIES:     Validation of Accurate billing supporting details and invoices Manage and Update parameters for accurate calculation of volumes in the billing tool. Preparation of Detailed Summary file Report with cost center and data owner details Provide Monthly Forecasting Report REPORT:  Monthly Governance Report  Invoice Summary Report – Accumulated Billing Period  Intercompany charges Analysis Report  Forecasting Analysis Report  Invoice Substantiation Files per services  Cost Run Rate Report  Accounts Receivable Report (Monthly / Weekly) (March 2017-November 2017) Accenture, Inc. Position : Client Financial Management Analyst Telstra (Australia) Current Specialization : Finance and Accounting Highest Education : Bachelor of Science in Accountancy Years of Experiences : 14 RESPONSIBILITIES: ❖ ❖ ❖ ❖ ❖ Forecasting Analysis Report for management users Analyzation of Cost Budgeting per services Provide Pricing Deals/Opportunity proposed details Financial Advisory to stakeholders (Accenture Leadership, Service Delivery Lead and Managers) Analysis of Revenue, Cost and Income. CLIENT: ❖ ❖ Provide Accurate billing details and invoice value. Management Forecasting Analysis report ❖ Provide Financial Advisory to the stakeholders to have profitable financial. ❖ ❖ ❖ Provide Monthly Financial View of an account. REPORT: ❖ Budget and Forecasting Report ❖ Cost analysis report ❖ Invoice billing report ❖ Account Financial Report (October 2014-February 2017) Accenture, Inc. Position Title : Senior Collections Analyst Facebook, Inc. / Project Magellan Role : Finance and Accounting – Accounts Receivables and Reporting Industry : Business Process Outsourcing ROLE: SME (Subject Matter Expert) / JTL (Junior Team Lead) RESPONSIBILITIES: ❖ Assisting the TL in managing the team ❖ Operational Excellence (Management Reports) Focal for Online Advertising Team ❖ Supports collection activities of Online Advertising for APAC accounts (Strategic, non-Strategic accounts and direct advertisers) ❖ Supports high quality work through a positive environment ❖ Ensure cash collections activities meet the requirements of the client by reducing debt aging ❖ Responsible for business to business customer service and billing accounts ❖ Process A/R billings, adjustments, and write offs for assigned entities ❖ Dealing with disputes on invoices both with customers and Client’s Sales Team and Account Resolution Team ❖ Dealing with and support Client’s Sales Team ❖ Assists in workload balancing and work assignments ❖ Supports the Team leads in monitoring team performance metrics ❖ Assists with individual for process improvement opportunities ❖ Provide back up to processing in times of high demand ❖ Act as a subject matter expert ❖ Helps in identifying and implementing quality improvement methods CLIENT DUTIES: ❖ Attends bi-weekly account review call with Facebook APAC Finance Lead (Singapore). ❖ Attends monthly account review call with Facebook APAC Finance Lead (Singapore). ❖ Monthly Write off Report for review & approval of Facebook APAC Finance Lead (Singapore). REPORTS: ❖ ❖ ❖ Accounts Receivables Status / Top Accounts / Risky Accounts (Bi-weekly & Monthly) ❖ Operational Excellence Metrics (Management Reports) (Daily/Monthly) ❖ Write off Reports including accounts for 3rd Party (Monthly) ❖ Summary list reports of Ideas for process improvement (Monthly) ❖ Daily Dashboard (Team Daily Capacity) (monthly) ❖ Collection Schedule & Collection Tracker ❖ Assist TL in preparation of Credit Limit File & USD Aging file (Daily) ❖ Assist TL reports (November 2010-September 2014) Accenture, Inc. Position Title : Collections Analyst Microsoft Online Advertising - North America / Canada Role : Finance and Accounting – Accounts Receivables and Reporting Industry : Business Process Outsourcing RESPONSIBILITIES: ❖ Supports collection activities for North America and Canada Accounts (Tier 1 and Tier 3 accounts) ❖ Perform cash collection activities in line with Accenture and Client’s policies and procedures ❖ Communicating with customers both verbally (i.e. collect past due items, etc.) or in writing (ie sending balances, dunning letters, etc.) in English ❖ Dealing with disputes on invoices both with customers and Client’s Sales Team and Account Resolution Team ❖ Provide customers with information as requested ❖ Generate repayments for erroneous customer payments or overpayments ❖ Track and reconcile AR balances ❖ Responsibility for activities assigned by the Collections Supervisor/Team Lead ❖ Process A/R billings, adjustments, and write offs for assigned entities ❖ Provide regular status report to the client of all issues received, pending, and resolved issues ❖ Provides required business unit reporting and other required information, when needed ❖ Ensure completeness and accuracy of invoices in the AR system (manually encoded or through interface) ❖ Require minimal supervision to manage daily activities and is able to meet published deadlines for activities ❖ Ensure all work is performed in accordance with SLAs ❖ Escalate production issues to lead as appropriate ❖ ❖ ❖ Comply with Accenture and client’s policies & procedures and any legal & regulatory requirements that the company is obliged to adhere to. ❖ Assist in providing process knowledge to new joiners. ❖ Assist team members in resolving customer issues when needed. (July 2008-Oct. 2010) Monheim Dist. Inc. Position Title : Accounts Receivable Specialist Role : Finance and Accounting – Accounts Receivables and Reporting Industry : Distributors of Medicine Products RESPONSIBILITIES: ❖ Responsible for performing credit collections reports on past due accounts in the range of current to over 180 days delinquent. ❖ Increased or reduced customer’s credit limit after research. ❖ Pursued payment in the form of collection correspondence, delinquent statements and phone calls. ❖ Worked closely with Sales Team to determine status of accounts. (May 2006-June 2008) HBC, Inc. Position Title : Accounts Receivable & Fixed Asset Specialist Role : Finance and Accounting – Accounts Receivables Industry : Retailing RESPONSIBILITIES: ❖ Responsible for weekly/ Monthly Sales Report of all branches to the Chief Accountant and Regional Sales Managers. ❖ Responsible for processing credit reports for verification of references and establishing validity of information provided. ❖ Accountable for performing credit collections on accounts in the range of current to over 180 days past due. ❖ Pursued payment in the form of collection correspondence, delinquent statements, and phone calls. ❖Monitoring and prepare monthly reports of Fixed assets, responsible in recording adjustment entries. (Aug 2004-April 2006) Toyota Shaw, Inc. ( Anhawan Devt, Inc.) Position Title : Financial Assistant Role : Finance and Accounting - Reporting Industry : Real Estate RESPONSIBILITIES: ❖ Assist the Chief Accountant regarding daily, weekly and monthly Financial Reports. ❖Responsible for processing credit reports for verification of references and establishing validity of information provided. ❖ ❖ ❖ Accountable for performing credit collections on accounts in the range of current to over 180 days past due. ❖ Pursued payment in the form of collection correspondence, delinquent statements, and phone calls. ❖ Monitoring and prepare monthly reports of Fixed assets, responsible in recording adjustment entries. (April 2003- July 2004) Supertrack Motors Inc. Position Title : Treasury Staff Role : Finance and Accounting Industry : Automotive & Spare Parts Distribution RESPONSIBILITIES: ❖ Responsible in processing of payables on daily basis. ❖ Ensure supporting documents were completed with approval. ❖ Process Accounts Payable Voucher and Check. ❖ Prepare daily list of processed vouchers and checks for monitoring. ❖ Reconcile banks statements EDUCATION: Bachelor of Science in Accountancy, Arellano University – Legarda Manila,- PERSONAL DATA: Mothers Name: Analiza A. Rabadon Fathers Name: Nestor P. Rabadon Date of Birth: December 20, 1982 Status: Married Religion: Christian Neliza R. Montuya