NELIUS MWIHAKI KARANJA
+254 - |-
ADMINISTRATION MANAGEMENT ~ CUSTOMER SERVICE ~ PROCUREMENT
Charismatic and flexible professional with over one year proven career track in office management, customer service
and procurement in high business environment. Possess exceptional ability to perform office management, meeting
planning, budgeting and procurement operations, while creating a warm, welcoming environment for clients. Interacts
professionally with all levels of staff and maintains the highest level of confidentiality; known for tact and diplomacy
in handling sensitive issues. Known for best in class customer service and top notch friendliness. My goal is to become a
valuable mutual asset by providing efficient administration and procurement services that will contribute to
organizational success and develop my skill set further.
CORE COMPETENCIES
Administration Processes | Executive Office Management & Support | Solution Building & Creative Problem Solving |
Relationship Development & Implementation | Supplier Relationship Management | Contract Negotiation | Operational
Budgets | Supply Chain Management | Purchasing Strategy | Vendor Relations | Inventory Optimization | Investigative
Procedures
SELECTED MAJOR ACHIEVEMENTS
Helped the company in getting tenants through marketing which increased the company's profit.
Decreased customer complaints through innovative ways of handling queries and solving problems/challenges.
Timely handled and resolved customer complaints which ensured complaints were resolved within the stipulated
time.
Recommended corrective measures to handle customers’ complaints which brought down complaints.
Ensured that the quality of customer service was above par and recommended various improvements which
greatly enhanced customer service relations.
Maintained a high level of confidentiality, integrity and availability which led to a rise in productivity in the
company.
Developed a written plan on how to reduce customer complaints, fasten customer requests.
EDUCATION & CREDENTIALS
Diploma in Purchasing and Supplies Management, Dedan Kimathi University Of Technology, 2015 - 2016.
Certificate in Purchasing and Supplies Management, University of Nairobi, 2013.
Kenya Certificate of Secondary Education (K.C.S.E), Gataragwa Girls Secondary School, 2009 - 2012.
CAREER HIGHLIGHTS
Settlement Specialist | Customer Service Representative |OnQ Kenya| April 2022 – Present
Key Contributions & Results:
Handling inbound and outbound calls
Updating insurance
Helping patients make payments
Acting as a liaison between patients and management
Sending bills / statements to patients
Advising patients on balances/ overpayments on their accounts
Sending receipts to patients after they make payments
Refunding overpayments to patients
Adjusting small balances on accounts
Transferring credit to open balances
Voiding incorrect refunds/payments
Office Assistant | Maxcon General Constructors and Suppliers Limited | April 2021 - December 2021
Key Contributions & Results:
Monitoring and maintaining office equipment and inventory supplies; orders replacement supplies as needed
Keeping all projects on schedule by updating and managing delegated tasks and managing respective contracts
Providing professional and excellent level of customer service with existing customers via follow-ups
Maintaining procedures manual to ensure consistent performance of routines
Arranging call backs to clients
Handling correspondences, letters and emails and forwarding them to the relevant persons (where necessary)
Taking minutes and meeting briefings
Tracking, documenting and reporting procurement approval documentation with the concerned
Preparing and controlling administration budget estimates and maintaining expenses, inventory controls and
make recommendations to the management.
Receptionist | Rawa Estate and Managing Agents Ltd | April 2020 - December 2020
Key Contributions & Results:
Operated the switchboard and dealt with emergencies in a timely and effective manner which resulted to a
streamlined Front office operation.
Received visitors and directed them to appropriate offices.
Supported dispatch of documents.
Recorded all incoming calls and received the institutions visitors warmly and with a smile.
Took care of the office equipment such as phones, computers, printers, safe and photocopiers.
Welcomed and directed visitors to the relevant staff.
Maintained workplace security by issuing, checking and collecting badges as necessary and maintained visitor logs.
Attachment - Procurement | Aberdare National Park | February 2016 – April 2016
Areas of Exposure:
Conducting research (market pricing intelligence) to ascertain the best products and suppliers in terms of best value,
delivery schedules and quality.
Negotiating prices with the suppliers for all items non-tendered while ensuring integrity, fairness, accuracy, and
openness in procurement processes.
Examining incoming materials to confirm quantity, description and code / part numbers in order to ensure accuracy of
the material received or products.
Vendor database management. Maintaining an accurate and up-to-date vendor’s information database for regularly
purchased items.
Carrying out inventory and reconciling daily Inventory or as per the company SOP to ensure that there is no stock-outs
at any given time.
Assisting in annual supplier pre-qualification exercise, disposal of obsolete and disposable items.
Maintaining an accurate and updating procurement database together with all related procurement transaction
documentations.
Attachment - Procurement | White Rhino Hotel | August 2014 - November 2014
Areas of Exposure:
Proper management of procurement and disposal activities carried out by the company.
Ensuring that the company complies at all times with the statutory provisions governing procurement and disposal.
Coordination and implementation of procurement plans.
Timely development, coordination and implementation of procurement plans and procurement activities arising from
the company’s operations.
Preparing and participating in the preparation and deployment of standards documents relating to procurement and
disposals.
Maintenance of records in connection with procurement and disposal of goods and services.
Coordinating in the setting up, implementing and managing procurement systems and plans for the efficient and
effective procurement process.
PROFESSIONAL TRAINING AND CERTIFICATION
Certificate in French Language, The International School of Foreign Language, July - September 2013
Certificate in Computer Packages, Pinnacle College of Professional Studies, January 2013 - March 2013.
REFERENCES
Alice Mirigo
Secretary, Nyeri Presbetary
Tel: +254 -; Email:-Eunice Murage
Operations Manager, Standard Chartered Bank
Tel: +254 -; Email:-Richard Wachira Maina
Senior Foreman, Kenya Power and Lighting Company
Tel: +254 -
