Hi, I am Nelissa and I want to apply for this role. I have more than 9 years of professional experience on customer service, using tools such as email, live chat and social media. I have used several service desk platforms such as Kayako, Jira, CRM, Tawk.to, Facebook Business Suite, etc. I am a great English communicator, and a very serious worker. I have a very good internet connection and very powerful laptop as my workstation.