Nelia Pabillo

Nelia Pajarillo Pabillo _____________________________________________________________________________________ SUMMARY 7 years of virtual support experience, including 2 years in executive assistant roles. Proficient in managing schedules, emails, CRMs, client communication, and admin tasks. Strong background in real estate and sales support, plus 5 years in BPO, giving me sharp organizational and communication skills. _________________________________________________________________________________ WORK EXPERIENCES FREELANCING | Work from home NEW CANAAN PROPERTIES, LLC Executive / Administrative Assistant August 3, 2022, to September 28, 2024  Email Management  Calendar Management  CRM Management  Set reminders for the events/schedule/meetings  Send pre-listing packets  Follow up with clients via email, text, and chat  Create Flyers & Newsletters  Order signs and materials for events  Help with Listings, Open Houses  Follow up leads  Manage list of cold leads  Drafting or fill out contracts  Coordinate with buyers, agents, attorneys, and lenders title or escrow  Prospecting  Ad hoc LAWCADIA Executive Assistant to Sales and Marketing October 15, 2021, to April 11, 2022  Admin tasks  Outbound calls  Email Support  Lead generation through LinkedIn/Web search  CRM Management INTEGRIA FREELANCERS VIRTUAL STAFFING LLC Real Estate Virtual Assistant November 4, 2020, to December 9, 2021  Cold call  Account creation  Upload list to Calltools 1.0 and 2.0  Skip trace on Propstream and download to Freedomlogic. PHISLABS Domain Data Analyst August 2019 to June 2020  Validation of newly registered domains  Secure client’s site from threats or phishing DRIVEHERE.COM Appointment Setter January 2019 to November 2019  Cold calling  Lead Generation  Appointment setup NATIONAL DEBT RELIEF Negotiations Queue Operator December 2016 to September 2018  Outbound/Inbound call  Payments set up  Account checking  Sending POA/Settlement Offer via email BPO DELL FINANCIAL SERVICES Collection Associate April 2016 to December 2016  Outbound call  Payment collection,  Payment arrangement DELL FINANCIAL SERVICES Customer Service Representative June 2014 to April 2016  Inbound calls  Bill explanation SIRIUSXM Customer Service Representative April 2013 to December 2013  Incoming calls  Assist customers with their Satellite Radio for their car  Upselling additional Satellite radio  Sending an email for program or plan update VIRGIN MOBILE UK Customer Service Representative February 2011 to November 2012  Incoming calls  Upsell additional phone EDUCATIONAL ATTAINMENT Tertiary - Rizal Technological University Electrical Technology 2003 to 2004 Secondary - Mandaluyong High School 1998 to 2002 Primary - Mandaluyong Elementary School-