Nelia Pabillo

Nelia Pajarillo Pabillo 9304 Israel Village San Antonio 1 San Pablo City Laguna-- ___________________________________________________________________________ Summary Recently worked as an Executive Assistant at Lawcadia. Working from home for five years. BPO experience for five years. Great ability to develop and sustain a good rapport with international clients through continuous interaction and genuine interest. ___________________________________________________________________________ Skills Customer Service, Chat Support, Email Support, Lead Generation, Real Estate, Virtual Assistant, Cold call, Cold email, Data Entry, Executive Assistant ___________________________________________________________________________ Work Experiences FREELANCING | Work from home Lawcadia Executive Assistant to Sales and Marketing October 15, 2021, to April 11, 2022 Outbound calls, Email Support, Lead generation thru LinkedIn/Web search, and update Pipedrive. Integria Freelancers Virtual Staffing | LLC Real Estate Virtual Assistant November 4, 2020, to December 9, 2021 Cold call, account creation, upload list to Calltools 1.0 and 2.0, skip trace on Propstream and download to Freedomlogic. Phishlabs Domain Data Analyst August 2019 to June 2020 Newly registered domains validation, and secure client’s site from threats or phish. Drivehere.com Appointment Setter January 2019 to November 2019 Cold call, Lead Generation, Appointment setup. National Debt Relief Negotiations Queue Operator December 2016 to September 2018 Outbound/Inbound call, set up payments, account checking, POA/Settlement Offer email. ___________________________________________________________________________ BPO Dell Financial Services Collection Associate April 2016 to December 2016 Outbound call, collect a payment, set up a payment arrangement. Dell Financial Services Customer Service Representative June 2014 to April 2016 Receiving a call from the customer to help them with their online account, explaining their bills, and payments. SiriusXM Customer Service Representative April 2013 to December 2013 Receiving a call from the customer who has an issue with their Satellite Radio for their car, and offering an additional Satellite radio as an upsell. Sending an email to our customers if there is an update with the program or plan that they are subscribed to. Virgin Mobile UK Customer Service Representative February 2011 to November 2012 Receiving a call from the customer who would like to top up and offering an additional phone as an upsell. ___________________________________________________________________________ Others | Contractual Globe Telecom Sales Agent June 2008 to August 2008 Dealing with Corporate Clients personally to sell a mobile postpaid plan. Verifying their employment information and activating their new lines once approved. Project-based Rustan’s Tower Christmas Gift Registry November 2007 to January 2008 Assisting kids personally with their Christmas Wish List. So that their loved ones can choose from their list, and buy it for them. Project-based Ace Hardware Sales Clerk April 2005 to September 2005 Assigned in Warehouse Department, assisting customers personally with the item they want to buy, and arranging the items to display. Contractual Puregold Sales Staff October 2004 to February 2005 Assigned in Vegetable Section, packing vegetables to display, and assisting customers personally. ___________________________________________________________________________ Educational Attainment Tertiary Rizal Technological University Electrical Technology 2003 to 2004 Secondary Mandaluyong High School 1998 to 2002 Primary Mandaluyong Elementary School-