Nel Allen Escala

 Nel Allen Eduarte- Escala - -/- OBJECTIVE: To obtain a full-time position that utilizes communication, interpersonal skills, with strong and dynamic individuals to build a strong and effective management. PROFILE: Positive, detail-oriented professional with strong background in leadership and customer service. SKILLS: Exposed on customer sales and after sales thru inbound calls and perform outbound calls for credit and collections as well. Exposed to handle, do follow ups, and resolve customer complaints thru phone and email. Knowledgeable on creating business plans and collaborate with the team to implement actions plans on time. Helps the business by analyzing and providing insights and action plans based on customer responses and challenges. Performs daily, weekly, and monthly reports as required by the client. Exposed to participate on meetings as required by the client. KEY COMPETENCIES: Dynamic problem solver Excellent verbal and writing skills Keen to details Team builder WORK HISTORY : Teletech Oct. 2020 – Present Customer Service Advocate for United Health Care Insurance Teletech Mar. 2015 – October 2020 Subject Matter Expert /Admin Assistant and Complaints POC for Telstra Teletech Sept. 2011 – Feb. 2015 Customer Service Representative for Telstra Hyundai Alabang Inc. Aug. 2007 – July 2011 Customer Relations Officer EDUCATION : De La Salle Lipa- BS Psychology References : (available upon request )