Nel Alfred Q. Titular
B80 L22 Nestogen St., Dasmarinas City, Cavite 4114 •- •-
● h ps://www.onlinejobs.ph/jobseekers/info/- •
h ps://www.linkedin.com/in/nel-alfred-titular-b2/
● Skype Name: titularnelalfred29
Professional Summary
Result-oriented Data Entry Specialist and Research offering outstanding communication strengths and
success in gathering leads, data and prospects. Highly productive professional employing effective
time management and accurate detail orientation to deliver quality leads, contributing substantially to
business growth initiatives.
Skills
Organizing and gathering data, leads and information
Research and reports generation Proficiency
Qualifying and prospecting
Accurate data entry Excellent
Lead development Order processing
Communication Skills
Can Use Microsoft Word / Excel also Google Docs / Spreadsheet
Customer Service Support
Work History
Data Entry Specialist - 2019 to Dec 2021
E-Commerce support (Subscription Boxes), Ireland
Built prospect lists of potential new customers through research and identification of business
opportunities.
Served as key team member in development of new client pipeline.
Led customer product implementation projects and conducted training.
Researched and customized service proposals for clients.
Character Reference: Johnrikson Limpin
Skype Name: johnrikson
Customer Service Associate, 07/2020 to 09/2020 Sinuzip – Laguna, Philippines
Compiled customer feedback and recommended service delivery improvements to management.
Maintained customer happiness with forward-thinking strategies focused on addressing customer
needs and resolving concerns.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Supported customer needs by fielding diverse questions about issues such as available
merchandise, current prices and upcoming company changes.
Provided primary customer support to internal and external customers in fast-paced environment.
Communicated with vendors regarding back-order availability, future inventory and special
orders.
Social Media Management, 07/2020 to 09/2020 Registered Nerds – Philippines
Produced and submi ed weekly reports outlining progress against KPI objectives.
Performed in-depth competitor reviews to check competitor activities with ad placement,
keyword use, placement bids and landing pages.
Helped clients develop social media pages to promote businesses.
Maximized strategic approaches by keeping close eye on performance and making appropriate
adjustments.
Built, implemented and updated effective strategies.
Monitored social media and online sources for industry trends.
Managed quality assurance program including on site evaluations, internal audits and customer
surveys.
Leads Submission, 2017 to 2018 Upwork
Gathering leads of a potential customer
Collecting information, Data Entry
Education
Electrical – National Certificate (NC) I
Certified Electrical Installation & Maintenance Associate: Electrical Installation & Maintenance NCII,
2015
Arc Welding – NC I
Mechatronics – NC II
Technical Education Skills And Development Authority - Rosario City, Cavite
High School Diploma: 2014
Dasmarinas North National High School Annex G - Dasmarinas, CALABARZON
