Neku Tracy Awumbom

CURRICULUM VITAE NAME: NEKU SURNAMES: TRACY AWUMBOM COUNTRY: Cameroon Tracy is a self-motivated, creative problem solver with strong oral and written communication skills. She’s equally a fast learner, adept at quickly learning new procedures and implementing best practices. • Communicator at all corporate levels with excellent oral and written communication presentation skills • Researcher with an analytical mind, with ability to find, gather, organize analyse and interpret information related to specific topics • Proactive in recognizing problems and implementing solutions • Decisive, personable goal-driven style, able to build strong rapport with people from diverse background. • Very mature to drive advisory and consultative discussions • Team player with excellent leadership capabilities, sterling interpersonal skills, and a high level of tact and discretion. • Confident Avid learner, with demonstrated abilities EDUCATION AND QUALIFICATION UNIVERSITY University of Bamenda P.O. Box 39, Bamenda Masters in Human Resource Management July 2020 UNIVERSITY University of Buea, P.O. Box 63, Buea BSc Women and Gender Studies and Journalism and Mass Communication September 2014. SECONDARY Presbyterian Secondary School, Mankon Presbyterian Secondary School, Mankon GCE Advanced Level GCE Ordinary Level June 2010 June 2008 WORK EXPERIENCE Agent at Invisible Technologies Video Q&A AI Trainer (02/09/2026 till present) • Watch videos and use both audio and visuals to create high-quality Q&A pairs with accurate tags and timestamps with the goal to challenge and stump the model using deep, well-grounded questions. Quality Control Agent (Auditor) – (Dec 2024 – Dec 2025) • Quality control of the work of other customer support agents ensuring they meet our client’s expectations Customer Service Agent – ( Jan 2024 to 1st Jan 2026) • Reaching out to merchants by phone calls and emails and assisting them in the onboarding process and activation of their accounts • Listen to customers’ questions and concerns and provide answers and solutions • Provide information about product and services • Review customers accounts and make changes as they desire • Record details of customer contacts and actions taken Calls Agent – (2023 to 2024) Reaching out to merchants and giving them necessary information • Data entry agent Expert AI Data Trainer at Mindrift (May –July 2024) • Assessing AI-generated answers to user inputs (prompts) to ensure they are accurate, relevant, coherent, safe, and aligned with intended outcomes, using metrics like accuracy, relevance and consistency Competencies • Work under pressure • Communication skills • Problem solving • Strategic thinking • Action oriented • Accurate and precise Knowledge • Good mastery on microsoft packages • Good mastery on salesforce • Fluent in English