Neil Patrick Trinidad

Current Pro bono projects:

• Social Media Manager for 2 Facebook Pages. 1 page with 1k+ likes, the other about 14k likes.

• I am the Admin and the customer support for both. 

• In charge of daily postings from contributors. 

Currently working as VA with AppsEvents with tasks such as:

• Create documents in preparation for upcoming events

• EventsFrame (a ticketing software) support via Help Scout. I answer inquiries via email.

• Chase Invoice from clients with accounts payable.

• Create or edit website based on company's template.

• Social media marketing 

FreshPlanet (Part time)

• Player Support Via Zendesk

Previous work:

Amazon Seller Support team lead with responsibilities such as:

• Coaching

• Team meetings

• Call escalation

• Makes sure that the team is performing and attendance is always checked.

Riot Games Player Support Supervisor with responsibilities such as:

• Coaching

• Team meetings

• Answer escalation tickets via Zendesk

• Meeting performance metrics and attendance

JP Morgan Chase customer support for Credit cards. Responsibilities:

- Answer inbound calls 

• Provide accurate resolution and judgement

• Hit metrics like AHT and QA score. 

I have both experience in the BPO and as VA. I have worked a total of 6 years in the BPO industry and 1 year and counting as VA. 

In my spare time, I record videos for Youtube and do vlogs. 

Hoping to work with you soon and put my strengths to your benefit. Preferably part time.